Branch Team Lead, Employment Services

vpi inc.; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

VPI inc. is seeking a Team Lead, Branch to provide daily operational leadership and support to branch staff in Southern Ontario. The role includes coaching, performance monitoring, audits, and partnership development to drive high-quality service and client outcomes.

The Team Lead collaborates with the Branch Manager and internal teams to ensure compliance with funder requirements, supports staff onboarding, and represents VPI at community events to promote programs and referrals.

Qualifications

• Demonstrated leadership experience with coaching and staff development.
• Strong understanding of employment service delivery and branch operations.
• Proven ability to review performance data and drive targets.
• Excellent organizational skills with documentation accuracy and compliance monitoring.

Responsibilities

• Provide day-to-day operational leadership to branch staff and ensure service delivery aligns with procedures and funder requirements.
• Act as backup for Branch Manager and key branch roles to ensure continuity.
• Support onboarding, training, and development of staff per guidance.
• Review variance and performance reports; investigate concerns; provide coaching.
• Conduct regular file reviews and audits for accuracy and compliance.
• Build and maintain relationships with community partners and stakeholders.
• Represent VPI at events to promote programs and identify local opportunities for the Branch.
• Collaborate with internal teams to support coordinated service delivery and outcomes.
• Assist Branch Manager in monitoring performance and identifying improvement opportunities.
• Perform other duties as assigned.

Skills

Leadership

Staff coaching

Client service

Performance data review

Documentation & compliance

Stakeholder relationships

Verbal & written communication

Decision making

Prioritization

Independence

Job description

VPI inc. is seeking a Team Lead, Branch to provide daily operational leadership and support to branch staff in Southern Ontario. The role includes coaching, performance monitoring, audits, and partnership development to drive high-quality service and client outcomes.

The Team Lead collaborates with the Branch Manager and internal teams to ensure compliance with funder requirements, supports staff onboarding, and represents VPI at community events to promote programs and referrals.