Team Lead

Kiokii and...; Surrey; On-site; CAD 22,000 - 33,000; Full time

Job summary

Kiokii Inc. in Guildford Town Centre (Surrey, BC) is seeking a Team Lead to elevate sales and guide staff in delivering exceptional customer experiences. You will model Kiokii’s service values and lead by example in a busy retail setting.

You will oversee daily operations, train associates, ensure store standards, assist with staffing and store setup, and drive performance to meet targets while maintaining safety and quality across the floor.

Qualifications

• Minimum of 1 year of retail experience.
• Some supervisory experience preferred.
• Passionate about the Asian beauty industry.
• Strong interpersonal skills and clear communication.
• Ability to thrive in a fast-paced retail setting.
• Able to lift up to 30 lbs.
• Knowledge of retail operations, merchandising, and customer service standards.

Responsibilities

• Assist the store management team in overseeing daily store operations and workflows.
• Provide direction, support, and training to store associates.
• Maintain store conditions to meet company standards and health & safety regulations.
• Support staffing efforts to match business needs.
• Address customer inquiries and resolve issues, escalating when needed.
• Drive sales performance by meeting store targets and KPIs.
• Assist with store opening and setup.

Skills

Retail leadership

Customer service

Communication

Team supervision

Store operations

Merchandising

Job description

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 30+ stores across North America to-date and more to come!

We are looking for enthusiastic applicants to join our team as a Team Lead at Guildford Town Centre.

About the Role

As a Team Lead, you will set the standard for excellence by exemplifying Kiokii’s sales and customer service values, inspiring and guiding the team to deliver an exceptional shopping experience for our visitors. Including but not limited to…

• Assistingthe store management team in overseeing and coordinating daily store operations, ensuring smooth and efficient workflows
• Providing clear direction, support, and training to store associates as needed
• Maintaining store conditions to ensure they consistently meet company standards and adhering to Health and Safety regulations
• Supporting staffing efforts to align with business needs and operations as requested
• Addressing customer inquiries and concerns, resolving issues effectively and escalating matters to higher management when necessary
• Driving sales performance by meeting store targets and key performance metrics
• Support with store opening and setup

What We're Looking For

• Minimum of 1 year of retail experience, with some leadership or supervisory experience preferred
• Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise, and staying up to date with the latest products and trends to guide staff and enhance the customer experience
• Skilled in effective communication and building strong interpersonal relationships
• Ability to work in a fast-paced and dynamic retail environment
• Able to lift up to 30 lbs.
• Knowledge of retail store operations, merchandising, and customer service standard

Vacancy type: NEW/BACKFILL

Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources.

The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.