Team Lead

Trinity Contents; Ottawa; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Dental care

Extended health care

Vision care

Job summary

Trinity Contents Management in Ottawa is seeking a hands-on Team Lead to supervise field crews on insurance restoration and contents management claims across residential and commercial properties.

You will work on-site with your crew, mentoring teammates, ensuring safe, on-time completion, and maintaining accurate documentation and client communication throughout the process.

Qualifications

• Must have valid driver's license and clean driving record.
• Fluent in speaking, reading, and writing English.
• Ability to perform physical work, including lifting.
• Comfortable working in residential homes and commercial properties.
• Reliable, punctual, and organized.
• Professional and respectful demeanor with clients.
• Comfortable with tablet-based documentation and photo capture.

Responsibilities

• Lead and supervise field crews on residential and commercial insurance claims.
• Assign duties and work alongside the crew to complete pack-outs, inventories, moving, storage, and pack-back activities.
• Ensure accurate documentation, photographs, and inventory records for every job.
• Communicate with the insured, explain the contents process from start to finish, and address their questions and needs respectfully.
• Train, mentor, and motivate team members.
• Maintain high standards of quality, professionalism, and customer service.
• Communicate effectively with Project Managers and Operations.
• Ensure all work is completed safely and on schedule.
• Operate company vehicles and equipment responsibly.
• Assist with storage and warehouse operations as required.

Skills

Team leadership

Communication

Physical stamina

Driver's license

English fluency

Tools

Tablet documentation

Photo capture

Inventory software

Job description

The Team Lead supervises field crews on insurance restoration and contents management claims related to water damage, fire damage, and mold losses. This is a hands‑on leadership role working in residential and commercial properties across the Ottawa region — you work alongside your crew, not apart from them.

Trinity Contents Management was founded by insurance professionals who saw firsthand what good and bad contents handling looks like, and built the company around doing it right. As a Team Lead, you set that standard on site every day.

Key Responsibilities

• Lead and supervise field crews on residential and commercial insurance claims
• Assign duties and work alongside the crew to complete pack-outs, inventories, moving, storage, and pack-back activities
• Ensure accurate documentation, photographs, and inventory records for every job
• Communicate with the insured, explain the contents process from start to finish, and address their questions and needs respectfully
• Train, mentor, and motivate team members
• Maintain high standards of quality, professionalism, and customer service
• Communicate effectively with Project Managers and Operations
• Ensure all work is completed safely and on schedule
• Operate company vehicles and equipment responsibly
• Assist with storage and warehouse operations as required

Mandatory Requirements

• Valid driver's license and clean driving record
• Fluent in speaking, reading, and writing English
• Ability to perform physical work, including lifting and carrying items
• Comfortable working in residential homes and commercial properties
• Reliable, punctual, and organized
• Professional and respectful demeanor with clients
• Comfortable with tablet-based documentation and photo capture

Preferred Qualifications (Assets)

• Prior experience leading or supervising a crew in a hands‑on field
• Experience in contents restoration, moving, warehousing, or insurance claims
• Familiarity with pack-out / pack-back procedures
• IICRC certifications (or willingness to obtain)
• Forklift or warehouse experience
• Experience with digital inventory or claims documentation platforms

Why Work at Trinity Contents Management

• Stable work in the insurance restoration industry
• IICRC certification and ongoing training, fully supported by Trinity
• Cross-training across inventory, restoration, pack‑out, dispatch, and project management
• Clear opportunities to grow into Project Manager and senior operations roles
• Supportive team environment focused on professionalism and quality

Benefits

• Dental care
• Extended health care
• Vision care