Team Lead

Kodiak Group Holdings Co; Brampton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Work Authority in Brampton is seeking a Full-Time Team Lead to support the Store Manager in daily operations and sales growth. You will lead the team, ensure excellent customer service, and drive store performance.

The role emphasizes coaching staff, upselling products, and maintaining store standards while managing schedules and inventory. Strong communication and POS skills are essential. This is a full-time on-site position at the Brampton location.

Qualifications

• Minimum of 2 years retail experience, preferably at a supervisory level.
• Excellent verbal and written communication, professional demeanor.
• Proficiency with POS systems and basic retail software (Excel, Outlook, Teams).

Responsibilities

• Assist the Store Manager with daily store operations and sales targets.
• Deliver service excellence by resolving customer inquiries per company values.
• Coach, develop, and motivate team members to achieve goals.
• Assist with inventory, merchandising, and staff scheduling to ensure coverage.

Skills

Customer service leadership

Time management

Communication skills

POS system proficiency

Tools

POS system

Microsoft Office

Job description

Work Authority, a proud Canadian Company since 1938. Our retail chain of stores and mobile trucks across Canada is an undisputed leader of safety footwear and work apparel. We are a committed team of expert specialists like no other. Our philosophy is that a more educated, better equipped customer makes for a highly effective national workforce. If you are serious about safety, we are looking for you to join our team of safety experts.

Our Purpose: “We champion and empower workers who make our world work better.”

We currently have a Full-Time Team Lead position open at our Brampton location.

The Team Lead will assist the Store Manager with overseeing the daily store operations, achieving sales targets, ensuring compliance with company policies and supports the development of team members.

How you will have influence:

• Demonstrate a customer-centric leadership by delivering service excellence to internal and external customers.
• Deliver legendary service by resolving customer inquiries according to Work Authority’s Values.
• Comply with to all cash procedures; accurately processing of sales, returns, exchanges, through a POS system, including opening or closing procedures.
• Coach, develop, and motivate team members to achieve sales targets.
• Lead the on-going training in upselling of products and services.
• Assist the store manager by setting the target and goals for the day/shift when associates arrive for work.
• Provides input to the store manager on team members performance.
• Assists the store manager with receiving of merchandize accurately, inventory management, and cycle counts. Ensuring shrink control within the store is minimized.
• Work closely with the store manager to ensure inventory levels, and style selections are properly maintained to maximize sales.
• Adhere to the organization’s policies and procedures, including store operations and loss prevention guidelines and practices.
• Ensures the execution and maintenance of visual guidelines and stores appearance meets Work Authority’s standards.
• Assists the store manager with staffing schedule, monitoring attendance to ensure maximum coverage and partnering with the store manager address shortfalls.
• Perform store management responsibilities in the absence of store manager.

Skills for Success:

• Minimum of 2 years retail experience, preferrable at a supervisory level.
• Enthusiastic and committed to delivering outstanding customer service experience with professionalism.
• Strong ability to manage time and prioritize task to meet demands of the business.
• Ready to lead by empowering, inspiring, motivating, and developing self and others.
• Excellent verbal and written communication skills.
• Proficiency in using a point-of sale (POS) systems, Microsoft Office (Excel, Outlook, Teams, etc.) and other retail software.
• Ability to lift up to 50lbs, climb ladders safely to access elevated areas as needed, and the flexibility to stand for prolonged durations, bend and move with ease to complete job tasks.
• Candidates should be reliable and flexible to work various shifts, including evenings, weekends, and weekdays.

We are committed to providing equal opportunity employment.

In compliance with the Accessibility Ontario Disability Act (AODA), accommodations are available upon request at any stage of the recruitment process.

Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more.

Workwear Outfitters is based in Nashville, Tennessee with more than 5,800 employees in facilities spanning the globe.

Brands under the Workwear Outfitters umbrella include Red Kap®, Bulwark®, Image Authority®, Kodiak®, Terra®, Walls®, Liberty ®, Work Authority®, Workrite® Fire Service, Chef Designs®, Horace Small®, CritiCore®, and OOBE®.

Workwear Outfitters is also the exclusive licensee for Dickies® apparel in the B2B channel.

Our Purpose: “We champion and empower workers who make our world work better”