Team Assistant - Information and Referral

Ontario Health atHome; Toronto; On-site; CAD 46,000 - 55,000; Full time

Benefits offered by this job

Compensation and benefits package

Professional development opportunities

Pension plan

Job summary

Ontario Health atHome is seeking a Full Time Team Assistant to support the assigned team in daily activities and ensure patients receive prompt, effective customer service. You will input and maintain patient data, handle referrals and communications, and assist with confidential records in a busy health care setting.

The role offers opportunities for growth, a supportive team environment, and a focus on patient-centred care across Ontario Health atHome’s network.

Qualifications

• College diploma in health or social services, or business/office administration is required.
• Minimum 2+ years of related office experience.
• Accurate keyboarding and data-entry skills.
• Proficient with database software, MS Word and Excel in Windows.
• Excellent organizational skills with ability to work with minimal supervision.
• Strong interpersonal, written and oral communication skills.
• Flexible schedule including days, evenings and weekends.

Responsibilities

• Provide administrative support to Care Coordinators.
• Process new referrals and service orders.
• Manage confidential patient records.
• Enter and maintain high-volume patient data in the electronic system.
• Handle high volume of telephone inquiries from patients and service providers.
• Provide backup support to other roles as needed.

Skills

Data entry

Organizational skills

Interpersonal skills

Written & verbal communication

Multitasking

Education

College diploma in health or social services, or business/office administration

Tools

MS Word

Excel

Database software

Job description

Job Description

CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Full Time Team Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

• Provide administrative support services to Care Coordinators
• Process new referrals, and orders for services, supplies and equipment
• Process and assist in managing confidential patient records
• Enter, update and maintain a high volume of patient data in the electronic database
• Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
• Provide back-up support to other positions, as required

What must you have?

• A college diploma in the health or social services, or business/office administration
• 2+ years’ related office experience
• Accurate keyboarding/data-entry skills
• Proficient with database software, MS Word and Excel, and other applications in a Windows environment
• Excellent organizational skills and ability to work with minimal supervision
• Advanced multi-tasking skills, with the ability to meet performance and service goals
• Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
• Excellent oral and written communication skills, including strong listening skills
• Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date

What would give you the edge?

• Familiarity with medical terminology, and office administrative procedures/concepts
• Knowledge of services provided by Ontario Health atHome
• Ability to speak French or another second language
• Annual Salary: $46,375.41 to $55,257.52

What do we offer?

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

Who we are

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you’re interested in driving excellence in care and service delivery , and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.