Team Assistant #105-26

North East Healthline; Northeastern Ontario; On-site; CAD 35,000 - 41,000; Full time

Job summary

Ontario Health atHome is seeking a Team Assistant to support Care Coordinators and ensure prompt, effective customer service for patients. The role involves handling referrals, coordinating services, and managing confidential records in a busy environment.

Ideal candidates will have 2+ years of related office experience, be proficient in MS Word/Excel, and demonstrate strong organizational and communication skills in English and French.

Qualifications

• 2+ years of related office experience.
• Accurate keyboarding and data-entry skills.
• Proficient with database software, MS Word, Excel.
• Excellent organizational and multitasking abilities.
• Strong English and French communication skills.
• Flexibility to work days, evenings and weekends.

Responsibilities

• Provide administrative support services to Care Coordinators.
• Process new referrals, and orders for services, supplies and equipment.
• Process and assist in managing confidential patient records.
• Enter, update and maintain a high volume of patient data in the electronic database.
• Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate.
• Provide back-up support to other positions, as required.
• Initial assignment Intake Information and Referral, with possible assignment changes within the occupation based on operational needs.

Skills

Office administration

Data entry

MS Word & Excel

Organizational skills

Multitasking

Interpersonal skills

Communication skills

Bilingual English/French

Schedule flexibility

Education

College diploma in health or social services or business/office administration

Tools

Database software

Job description

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.

Region:

Manitoulin/Sudbury

Description:

CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Team Assistant ( Permanent, Full-Time, Start Date: Immediately Location: Sudbury ) , you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centered care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

• Provide administrative support services to Care Coordinators
• Process new referrals, and orders for services, supplies and equipment
• Process and assist in managing confidential patient records
• Enter, update and maintain a high volume of patient data in the electronic database
• Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
• Provide back-up support to other positions, as required
• Initial assignment Intake Information and Referral, with possible assignment changes within the occupation based on operational needs

What must you have?

• 2+years’ related office experience
• Accurate keyboarding/data-entry skills
• Proficient with database software, MS Word , Excel , and other applications in a Windows environment
• Excellent organizational skills and ability to work independently with minimal supervision
• Advanced multi-tasking skills, with the ability to meet performance and service goals
• Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
• Excellent oral and written communication skills , including strong listening skills
• Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
• Advanced oral and written proficiency in English and in French is essential.
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge?

• A college diploma in the health or social services field, or business/office administration
• Familiarity with medical terminology, and office administrative procedures/concepts
• Knowledge of services provided by Ontario Health atHome
• Ability to speak French or another second language

French Proficiency

French required

Salary

Hourly wage of $25.35 to $29.46

Terms of Employment

Full-Time

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti‑racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request .

We thank all applicants for their interest ; however, only those selected for an interview will be contacted.

This job posting is for an existing vacancy .