Team Assistant #107-26

Ontario Health atHome; North Bay; On-site; CAD 34,000 - 40,000; Full time

Benefits offered by this job

Comprehensive compensation andBenefits

Career development opportunities

Defined benefit pension

Competitive hourly wage

Job summary

Ontario Health atHome is seeking a Team Assistant to support a care coordination team in North Bay or Timmins. The role focuses on administrative tasks, data entry, and handling patient information to ensure timely, patient-centred service delivery.

The position requires a Grade 12 diploma with strong clerical skills and bilingual capability (English and French preferred). You’ll join a collaborative team that prioritizes wellness, work-life balance, and professional growth in a busy home care

Qualifications

• Grade 12 diploma or higher is required.
• Clerical support experience in a computerized office environment.
• Accurate keyboarding/data-entry skills.
• Proficient with MS Word, Excel, and other database applications.
• Excellent organizational and multitasking abilities.
• Strong interpersonal and team collaboration skills.
• Excellent English, with French proficiency considered an asset.

Responsibilities

• Provide administrative support to Care Coordinators.
• Process new referrals, and orders for services, supplies and equipment.
• Handle and assist with confidential patient records.
• Enter, update and maintain high volumes of patient data in the electronic database.
• Respond to a high volume of telephone inquiries from patients, families, and service providers.
• Provide back-up support to other positions as required.
• Assist with Intake Information and Referral as needed.

Skills

Keyboarding/Data-entry

MS Word

MS Excel

Database software

Organizational skills

Multitasking

Interpersonal skills

Written and spoken English

French proficiency

Education

Grade 12 diploma

College diploma in health or social services or business/office administration

Tools

Windows environment

Job description

Job Description

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Team Assistant (Full-Time, Start Date: Immediately;Location: North Bay or Timmins), you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness andwork-life balance.

What will you do?

• Provide administrative support services to Care Coordinators
• Process new referrals, and orders for services, supplies and equipment
• Process and assist in managing confidential patient records
• Enter, update and maintain a high volume of patient data in the electronic database
• Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
• Provide back-up support to other positions, as required
• Initial assignment Intake Information and Referral, with possible assignment changes within the occupation based on operational needs

What must you have?

• A Grade 12 diploma (minimum)
• Relevant experience providing clerical support services in a computerized office environment
• Accurate keyboarding/data-entry skills
• Proficient with database software, MS Word and Excel, and other applications in a Windows environment
• Excellent organizational skills and ability to work with minimal supervision
• Advanced multi-tasking skills, with the ability to meet performance and service goals
• Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
• Excellent oral and written communication skills, including strong listening skills
• Advanced oral and written proficiency in English and in French is essential.
• Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date

What would give you the edge?

• A college diploma in the health or social services field, or business/office administration
• Familiarity with medical terminology, and office administrative procedures/concepts
• Knowledge of services provided by Home and Community Care Support Services
• Ability to speak French or another second language

What do we offer?

We know wellness is supported with work-life balance.In an inclusive culture committed to support your passion for continuouslearning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan
• Hourly wage of $25.35 to $29.46 as per the OPSEU Collective Agreement

Who we are

We are Ontario Health atHome, ready to serve every person in Ontario.We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

Interested persons are invited to submit a cover letter and resume by October 13, 2026, at 4:30 p.m.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

This job posting is for an existing vacancy.