TDS Operations Analyst II

TD Bank; Toronto; Hybrid; CAD 59,000 - 84,000; Full time

Job summary

TD Bank is seeking a TDS Operations Analyst II to handle Trade Finance settlements and manage a portfolio of Trade loans. This full-time position is based in Toronto and involves critical analysis, process management, and cross-functional collaboration within Global Operations. Ideal candidates will have a background in finance and strong analytical skills, contributing to operational excellence and customer satisfaction.

Qualifications

• 3 years' experience in a credit environment.
• Certified Documentary Credit Specialist (CDCS) is an asset.
• Requires strong organizational skills and attention to accuracy.

Responsibilities

• Manage the administration of the Trade loans portfolio.
• Reconcile payments received with outstanding loan balances.
• Review, validate, and execute credit requests and transactions.

Skills

Analytical skills

Problem solving

Attention to detail

Communication skills

Organizational skills

Education

Bachelor's degree in finance, International Business, or related field

Tools

Microsoft Office Suite

Job description

TDS Operations Analyst II page is loaded

TDS Operations Analyst II

Apply remote type Hybrid locations Toronto, Ontario time type Full time posted on Posted Yesterday time left to apply End Date: June 29, 2025 (14 days left to apply) job requisition id R_1426074

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

TD Securities

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

With offices located around the world and with more than 650 professionals, the strength of TD Securities Global Operations lies in the diverse and dynamic group of individuals who are dedicated to providing ongoing support functions for TD Securities' businesses and their partners. As part of TD Securities, Global Operations professionals have the opportunity to learn end to end processes as well as create relationships with different lines of business. Challenged to learn and grow within their role, members of Global Operations are supported in their goals of innovation, excellence and commitment to customer service.

Department Overview:

Global Trade Finance Operations International processing hub is located in Montreal with spoke locations in Vancouver, Calgary, Toronto, Houston and Singapore. We are a team of over 60 experienced professionals who offer a full range of trade products and are dedicated to providing world class service to our customers located all over the globe.

As a cross functional process analyst, conduct research, analysis and reporting on a range of operational and service issues. Execute on critical projects and strategic special initiatives within a defined functional area that may require broader partnership across TDS and/or other TD enterprise functions. Enhance management decision making on policies, processes, products and services based on insights generated from analytics and reporting to advance the operating model / processes and elevate service quality. Facilitate the implementation of policies/processes and/or initiatives to meet functional objectives.

Job Description

The Analyst is part of a team of 12, reporting to the Group Manager Loans & Settlements. The individual will be responsible for the handling of credit, supply chain and trade loans administration and Trade Finance settlements.

Job Accountabilities

• Subject matter expert for the administration of the Trade loans portfolio of over $3 billion, for foreign borrowers, Export Credit Agency (ECA) insured loans, syndicated loans, and any other Trade finance structured financing.
• Manage the end-to-end process of the Supply Chain portfolio.
• Reconcile the Supply Chain payments received with the payment report from the agent and the outstanding loan balance in LoanlQ.
• Create deals, facilities, and process/release transactions in LoanIQ for ECA and Supply Chain portfolios.
• Provides consultation to stakeholders in the structuring of Trade loans.
• Manage credit limits.
• Review, verify, validate, and ensure all required documentation and approvals are in place prior to approving and executing credit requests, loan funding and/or other payment related functions.
• Review and ensure documentation such as loan summary, loan agreement, Cairo, Documentary Letters of Credit & Collections' terms, and conditions, etc. are read and understood before processing and/or releasing any transaction.
• Execute, review, and approve transactions and ensure all payments and fees, receivables and cash flows are properly settled.
• Settlement transactions validated against UCP & URC Rules

Customer

• Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
• Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/ initiatives in accordance with project management methodologies
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
• Identify opportunities to improve service delivery
• Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
• Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels
• Contribute to the production of consolidated or aggregated reporting as appropriate
• Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries
• May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner

Shareholder

• Support the timely and accurate completion of business processes and procedures according to SLA requirements
• Contribute to business objectives for operational excellence -- identify, suggest and actively participate in improving standards, policies, procedures, and solutions
• Continually develop understanding of internal and industry regulations and trends, contributing to team knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
• Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives
• Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
• Contribute to the development/delivery of presentations/ communications to management or broader audiences
• Ensure necessary due diligence to support the accuracy of all customer transactions / activities
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
• Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
• Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Employee/Team

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest
• Support the team by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (e.g., audit, business insights)
• Provide training, coaching and/or guidance to others on the team
• Participate in personal performance management and development activities, including cross training within own team and other teams in Global Operations & Business Services
• Ensure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments
• Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to- day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally

Breadth & Depth

• Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)
• Sound level knowledge with some form of related training and/or related experience or skills
• Ability to execute on standard and non-standard processes and requests of low to medium complexity with moderate to high- risk/financial impact
• Identifies key operational/ reporting/process issues for own area
• Provides thorough analysis and/or specialized reporting or operational/process support
• Requires general understanding of the overall function and/or businesses supported
• Some complexity in operational/reporting/ process and/or analysis function generally requiring a short-term focus
• May lead small scale initiatives or work stream packages for assigned area
• Completes work within specifically defined parameters with guidance/ direction from management as necessary
• May provide training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions
• Generally reports to a Group Manager

Experience and/or Education

• 3 years' experience in a credit environment.
• Certified Documentary Credit Specialist (CDCS) accreditation is an asset.
• Bachelor's degree in finance, International Business, or other related discipline an asset.
• Highly organized and have ability to work within stringent deadlines.
• Position requires strict attention to accuracy, details and timelines.
• Possesses strong analytical and problem solving skills and sound judgment.
• Possesses experience in loan administration and non-negotiable documentation.
• Be flexible to handle change, innovative, proactive, self-starter.
• Excellent communication skills (oral and written), and ability to interact with Senior Management.
• Knowledge of Microsoft Office Suite required.
• Knowledge of URR725, UCP600, URC522 are an asset.
• Knowledge of Trade 360 system and Loan IQ are an asset.
• Spoken and written knowledge of French language is an asset.

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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Our Values
At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific