Systems Support Technician

Christie Digital Systems Inc.; Kitchener; On-site; CAD 40,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Pension plan

Vacation

Job summary

Christie Digital Systems Inc. is seeking a technology support professional to build, configure, install, deploy, and support client systems and business applications for Christie employees.

The role involves on-site work in Kitchener (ON), helping users with systems, networks, and corporate applications, and driving efficient IT service delivery in a fast-paced environment.

Qualifications

• Diploma in Computer Networking required or related education.
• 1–3 years of IT Help Desk experience.
• Basic understanding of computer hardware and networking.

Responsibilities

• Support employees using client systems and network applications.
• Build/Configure/Deploy laptops/PCs and occasional MacOS.
• Repair end-user computers and devices; support OS and local apps.

Skills

Task management

Windows basics

Networking knowledge

Team collaboration

Education

Diploma in Computer Networking

Tools

Ticketing system

Microsoft Teams

Active Directory

Job description

Job Description

We give bright minds the tools to be truly creative and innovative. Join our team!

At Christie, we create award-winning light technology solutions and services that help our partners and customers deliver unforgettable shared experiences. We’re a global group of passionate people at a company committed to leading-edge innovation, creating high-quality illumination products and solutions, and inspiring our customers and one another. We like to say we’re a global company with local roots. We work collaboratively to support our partners in every market and region we serve around the world.

About the opportunity:
We're looking for a technology support professional who will build / configure / install / deploy and support client systems and network/business applications in support of Christie employees' business requirements.

Responsibilities:

• Support Christie employees in the use of client systems and network applications.
• Build/Configure/Deploy client systems (laptops and PCs and the occasional MacOS)
• Repair of end-user computers and devices.
• Support of client operating systems and local applications.
• Assist / Train employees on the use of Christie's online Business applications.
• Perform equipment relocation and setup for inner office moves
• Create and terminate accounts as needed in various Business applications.
• Ship new and repaired client systems to remote employees
• Perform remote tech support for remote user community as required.
• Document processes for team members or user community as required.
• Document all work performed, and as directed in BTS work order database.
• Manual and Administrative work that can be assigned at any time:
• Pack and unpack hardware/software for shipping and receiving
• Track/document movement of hardware and software as assigned.
• Physically remove clutter, organize, relocate, and clean BTS workspace and equipment as required.
• Relocate, Assemble, Disassemble, or Mount equipment as required

Location: on-site based in Kitchener, ON

What we’re offering

A competitive salary, vacation, health & dental benefits and employer-matched pension plan.

You’ll have opportunities to learn, grow, and collaborate with professionals on a global reach. Whether you’re working with the leading minds in the industry on high-profile projects, with internal teams to support continuous improvement, or with our customers to inspire and delight—your contributions will make a difference.

The experience and skills we value:

• Diploma in Computer Networking Systems or related education.
• 1 – 3 years of related experience working in an IT Help Desk environment.
• Basic level understanding of computer hardware.
• Basic understanding of Ethernet TCP/IP networking.
• Good task management skills, able to work efficiently and produce a lot of work.
• Foundational technical knowledge of current Microsoft Windows client operating systems.
• Willingness and ability to follow documented processes and procedures in detail.

What will put you ahead:

• Previous work experience in a fast-paced high-tech business environment.
• Experience with a ticketing system
• A good understanding of Microsoft Teams
• Knowledge in AD, basic understanding of network support
• Microsoft/A+/Network+ certification

Job Vacancy
This posting is to fill an existing open position.

Salary Range
This salary range is provided in good faith and represents our estimate for this position. Final compensation may vary based on a variety of factors, including candidate experience, skills, qualifications, and budget for the role.

Hiring Process
Christie is an equal opportunity employer that does not unlawfully discriminate against any employee or applicant on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion, gender identity, gender expression, creed, sex, sexual orientation, age, record of offences, marital status, family status or disability.

Christie is committed to a fair and inclusive work environment. We will endeavour to accommodate the needs of qualified applicants in all parts of the hiring process. All offers of employment at Christie are conditional upon the successful completion of a background screening and we engage a third party vendor to complete the process. Your consent is required prior to the process beginning.

Disclaimer
Christie provides products and/or services to clients that may include agencies of the Government, defense contractors, and the military (including but not limited to Canada and United States). This role may, now or in the future, involve work that directly or indirectly supports such clients and their missions. In certain instances, employment may also be contingent upon an applicant or employee’s eligibility to obtain and maintain any required government security clearances, approvals, or access authorizations, as applicable to the role.