Systems Reliability Engineer (SRE) – Embedded Finance

ITMC Systems, Inc; Toronto; On-site; CAD 110,000 - 180,000; Full time

Job summary

ITMC Systems, Inc. in Toronto, Ontario seeks a Systems Reliability Engineer (SRE) to own the reliability of an embedded finance platform. You will design and maintain monitoring, define SLIs/SLOs, and drive incident response with a focus on reducing MTTR.

The role requires hands-on experience with Splunk, Dynatrace, Grafana, and Datadog, plus strong RCA capabilities and clear technical communication. Join a team delivering enterprise-grade financial services infrastructure.

Qualifications

• Proven experience as a Systems Reliability Engineer (SRE) for large-scale enterprise platforms.
• Hands-on proficiency with Splunk, Dynatrace, Grafana, and Datadog monitoring stacks.
• Experience leading incident response calls and performing RCA.
• Strong understanding of resiliency, fault tolerance, and monitoring best practices.
• Experience with ServiceNow or equivalent enterprise incident management systems.
• Strong written and verbal technical communication skills.

Responsibilities

• Own reliability, resiliency, and availability of an enterprise EmFi platform.
• Design, implement, and maintain end-to-end monitoring and alerting frameworks.
• Define, track, and optimize SLIs, SLOs, and error budgets.
• Serve as the primary technical driver during incident response and outages.
• Lead the RCA process and drive corrective actions to prevent recurrence.
• Manage incident ticket lifecycles using ServiceNow.
• Develop automation scripts to reduce toil, MTTD, and MTTR.

Skills

SRE experience

Incident response leadership

Observability

Reliability concepts

Communication skills

Ticketing systems

Tools

Splunk

Dynatrace

Grafana

Datadog

ServiceNow

Job description

Position: Systems Reliability Engineer (SRE) – Embedded Finance

Role Overview & Key Responsibilities:

• Own the overall reliability, resiliency, and availability of an enterprise-scale Embedded Finance (EmFi) platform.
• Design, implement, and maintain end-to-end monitoring and alerting frameworks using Splunk, Dynatrace, Grafana, and Datadog.
• Define, track, and optimize platform health metrics including Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets.
• Serve as the primary technical driver during incident response and high‑severity outage remediation calls.
• Lead the Root Cause Analysis (RCA) process—investigating incidents, documenting event sequences, and driving corrective actions to prevent recurrence.
• Manage incident ticket lifecycles, tracking, aging, and reporting using ServiceNow.
• Develop automation scripts and tools to reduce operational toil, MTTD, and MTTR.

Qualifications & Required Skills:

• Proven experience as a Systems Reliability Engineer (SRE) supporting large-scale enterprise platforms.
• Hands‑on proficiency with monitoring and observability tools: Splunk, Dynatrace, Grafana, and Datadog.
• Demonstrated experience leading incident response calls and executing Root Cause Analysis (RCA).
• Strong understanding of reliability engineering concepts (resiliency, fault tolerance, monitoring best practices).
• Experience with ServiceNow or equivalent enterprise incident management ticketing systems.
• Strong written and verbal technical communication skills.

Nice to Have:

• Background in Financial Services, Payments, or Embedded Finance.
• Scripting proficiency in Python, Go, or Bash for operational automation.
• Knowledge of cloud platforms, containers, and CI/CD deployment pipelines.