Systems Operations Analyst

YuJa Inc.; Canada; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Health, vision, and dental benefits

RRSP and gym subsidies

Flexible work hours

Paid sick days and flex days

Job summary

YuJa Inc. is seeking a detail-oriented Systems Operations Analyst to oversee live online exam sessions through the Verity Live Dashboard across the campuses we serve.

This role sits at the intersection of academic integrity, real-time operations, and technical quality assurance. The successful candidate will document events clearly, respond to test-taker questions, review submissions, and collaborate with engineering to improve the dashboard.

Qualifications

• Detail-oriented with ability to produce clear, objective documentation.
• Strong written communication and analytical skills.
• Ability to manage shifting priorities in a dynamic environment.

Responsibilities

• Oversee live virtual proctoring sessions and monitor student activity in real time.
• Flag and document suspicious or noteworthy testing events with thorough notes.
• Respond to test-taker questions during live sessions and assist with issues.
• Review exam submissions post-session and document integrity or technical concerns.
• Maintain accurate records to support academic review and internal investigations.
• Assist with system validation, security reviews, and process improvements.
• Collaborate with engineering and support teams on short- and long-term projects.
• Review Jira tickets, reproduce issues, and create bug tickets for sprints.
• Provide feedback bridging live operations, support, and engineering.

Skills

Attention to detail

Written communication

Analytical thinking

Adaptability

Time management

Jira familiarity

Tools

Jira

Job description

About Us

YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.

For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team member’s contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve. Meet the YuJa family hereand see what makes YuJa special!

About the Role

We are seeking a detail-oriented and adaptable Systems Operations Analyst to oversee live online exam sessions through the Verity Live Dashboard across the campuses we serve. This role sits at the intersection of academic integrity, real-time operations, and technical quality assurance, supporting both live exam monitoring and required administrative and testing tasks.

The ideal candidate is comfortable working in dynamic live environments, documenting complex events, and shifting between operational responsibilities and project-based work as priorities evolve, while contributing to the ongoing improvement of the Verity Live Dashboard.

Your key responsibilities will include:

• Oversee live virtual proctoring sessions, monitoring student activity in real time across assigned campuses.
• Flag, document, and elevate suspicious or noteworthy testing events with thorough and objective written notes.
• Respond to test-taker questions and issues as they arise during live sessions.
• Review exam submissions post-session and add detailed documentation related to integrity or technical concerns.
• Maintain accurate, comprehensive records to support academic review and internal investigations.
• Perform administrative and operational duties during periods of low live activity, including:
• Executing basic and advanced test cases
• Participating in system validation and security reviews
• Assisting with internal process improvements
• Work closely with engineering and technical teams on a variety of short- and long-term projects that may shift frequently based on business needs.
• Review incoming Jira tickets from support staff, reproduce reported issues, and create well-documented bug tickets for inclusion in appropriate sprints.
• Serve as a bridge between live operations, support, and engineering by providing clear, actionable feedback grounded in real-world use cases.
• Perform on-demand projects and special assignments of varying scope and complexity, with responsibilities adjusted periodically to support changing operational requirements, seasonal workloads, and company priorities.

About You

• Strong attention to detail and ability to produce clear, objective, and comprehensive written documentation.
• Comfort working in live, time-sensitive environments with minimal supervision.
• Ability to manage shifting priorities and adapt to frequently changing project assignments.
• Familiarity with issue-tracking tools such as Jira (or willingness to learn quickly).
• Analytical mindset with the ability to reproduce technical issues and communicate findings effectively.
• Professional judgment and discretion when handling sensitive academic integrity matters.
• Thrives in a dynamic environment where responsibilities may vary significantly over time, and is comfortable contributing to new projects and initiatives as organizational needs evolve.
• Flexible in being able to work different rotational shifts that include mornings, nights, and weekends.

Why You’ll Love Working Here

YuJa is a multiple-time honoree on Forbes’ list of Best Start-Up Employers in America. We offer a competitive compensation package that include a base salary starting at CAD 50,000/year and comprehensive benefits and engagement opportunities.

Comprehensive Benefits:

• Health, vision, and dental benefits, 100% employer-paid
• Additional benefits include RRSP, gym subsidies, and more
• Work-life balance including flexible work hours to create an ideal work-life balance
• Paid sick days and flex days

Team Engagement:

• Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more
• Office perks including company-provided snacks, drinks and events
• Employee recognition programs, such as gift cards and “Employee of the Week” rewards
• Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
• Hands-on experience working with senior-level business leaders

Schedule

• 40 hours/week
• Rotational Shifts - Day/Afternoon/Night shifts
• Monday to Friday/Weekends
• Holidays

This position is open exclusively to candidates currently residing in Canada.

YuJa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.