Account Manager (Client Success & Growth)

YuJa; Toronto; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

100% employer-paid health, vision, and dental benefits

Gym subsidies

Flexible work hours

Company-provided snacks and drinks

Employee recognition programs

Professional development reimbursements

Team engagement activities

Job summary

A software development company in Toronto seeks an Account Manager to strengthen client relationships and ensure successful experiences with their SaaS products. The role involves providing training, managing contracts, and identifying upselling opportunities. The ideal candidate has 1-3 years of client support experience, strong sales skills, and communicates effectively. Benefits include a competitive salary starting at $50,000/year, health benefits, and opportunities for professional growth.

Qualifications

• 1-3 years of experience in client/customer support.
• Strong sales skills and ability to communicate product value.
• Exceptional problem-solving and communication skills.

Responsibilities

• Build strong relationships with enterprise clients.
• Lead negotiations for agreement renewals.
• Provide in-depth training and support for clients.
• Monitor client accounts for trends and risks.

Skills

Client/customer support

Sales skills

Problem-solving

Written and verbal communication

Engaging with senior-level professionals

Time management

Team collaboration

Job description

Account Manager (Client Success & Growth)

Be among the first 25 applicants. This role offers an AI-powered job platform, can apply online. The pay range is based on your skills and experience—talk with your recruiter to learn more.

About the Role

• Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products.
• Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently.
• Upsell specific product enhancements, such as Add-ons or Widgets with additional, relevant beneficial features.
• Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner.
• Provide in-depth training and support, ensuring clients understand and maximize the value of our solutions.
• Monitor client accounts to identify trends, risks, and opportunities, integrating insights into proactive client support strategies.
• Resolve technical issues effectively for all products, ensuring seamless client experience.
• Deliver regular progress updates to clients and internal stakeholders, ensuring transparency and alignment.

About You

• Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
• Demonstrate strong sales skills, with the ability to identify opportunities and effectively communicate the value of product enhancements/upgrades.
• A proactive problem-solver with exceptional written and verbal communication skills.
• Confident in engaging with senior-level professionals and managing their needs.
• Ability to leverage technology to enhance client engagement and support.
• Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges.
• Demonstrate excellent time management, organizational skills, and a curiosity-driven approach to learning.
• Competitive, ambitious, and eager to grow in a fast-paced environment.
• Detail-oriented and personable, balancing professionalism with a fun and engaging attitude during client interactions.
• Collaborate effectively with team members to achieve shared goals and enhance client satisfaction.

Why You’ll Love Working Here

YuJa is a multiple-time honoree on Forbes’ list of Best Start-Up Employers in America. We offer a competitive compensation package that includes a base salary starting at $50,000/year + performance-based incentives, and comprehensive benefits and engagement opportunities.

Benefits

• Health, vision, and dental benefits, 100% employer-paid
• Additional benefits include RRSP, gym subsidies, and more
• Work-life balance including flexible work hours
• Team Engagement:
• Fun activities and celebrations, including Canada Day Trip, Saint Patrick’s Day Party, Halloween Costume Contests, Holiday Dinner Party, and more
• Office perks including company-provided snacks, drinks and events
• Employee recognition programs, such as gift cards and "Employee of the Week" rewards
• Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
• Hands-on experience working with senior-level business leaders

Schedule

This is an office-based role with standard hours from Monday to Friday.

How to Apply

This job is exclusively directed towards candidates already in Canada. You may apply directly online via this site by submitting your resume. If any questions, please send an email to [e-mail].

Equal Opportunity Employer

YuJa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority Level

Entry level

Employment Type

Full-time

Industries

Software Development