Account Manager (Client Success & Growth)

YuJa Inc.; Canada; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Health benefits

RRSP

Gym subsidies

Flexible hours

Paid sick days

Job summary

YuJa Inc. is seeking an Account Manager (Client Success & Growth) to drive post-sales success, retention, and revenue growth across our SaaS portfolio from Canada. You will build enterprise client relationships, deliver tailored onboarding, and identify opportunities to expand engagement with YuJa.

You will negotiate renewals, upsell enhancements, and provide accurate price quotations. This role emphasizes proactive client support, strong communication, and collaboration with senior stakeholders

Qualifications

• 1–3 years of experience in client/customer support or account management.
• Strong sales skills and ability to articulate value of upgrades.
• Proactive problem-solver with excellent written and verbal communication.
• Able to engage with senior-level professionals and manage their needs.
• Comfortable using technology to enhance client engagement and support.
• Resilient under pressure with emotional intelligence.
• Detail-oriented and personable with professional demeanor.

Responsibilities

• Build relationships with enterprise clients through tailored training and onboarding.
• Lead renewal negotiations and manage contract changes.
• Upsell product enhancements such as Add-ons or Widgets.
• Prepare price quotations for upgrades and services.
• Provide in-depth training and support to maximize value.
• Monitor accounts for trends/risks and provide proactive support.
• Resolve technical issues across all products.
• Deliver progress updates to clients and stakeholders.

Skills

Customer relations

Sales skills

Communication

Problem solving

Time management

Team collaboration

Tools

CRM software

Job description

About Us

YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured. For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team member’s contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve.

About the Role

YuJa Inc. is looking for a proactive, results-driven Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success, client retention, and revenue growth through strategic upselling and renewals. You'll serve as a trusted advisor to our clients, ensuring they achieve maximum value from our solutions while identifying opportunities to expand their engagement with YuJa.

What you will be doing

• Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products.
• Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently.
• Upsell specific product enhancements, such as Add-ons or Widgets with additional, relevant beneficial features.
• Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner.
• Provide in-depth training and support, ensuring clients understand and maximize the value of our solutions.
• Monitor client accounts to identify trends, risks, and opportunities, integrating insights into proactive client support strategies.
• Resolve technical issues effectively for all products, ensuring seamless client experience.
• Deliver regular progress updates to clients and internal stakeholders, ensuring transparency and alignment.

About You

• Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
• Demonstrate strong sales skills, with the ability to identify opportunities and effectively communicate the value of product enhancements/upgrades.
• A proactive problem-solver with exceptional written and verbal communication skills.
• Confident in engaging with senior-level professionals and managing their needs.
• Ability to leverage technology to enhance client engagement and support.
• Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges.
• Demonstrate excellent time management, organizational skills, and a curiosity-driven approach to learning.
• Competitive, ambitious, and eager to grow in a fast-paced environment.
• Detail-oriented and personable, balancing professionalism with a fun and engaging attitude during client interactions.
• Collaborate effectively with team members to achieve shared goals and enhance client satisfaction.

Why you'll love working here

YuJa is a multiple-time honoree on Forbes’ list of Best Start-Up Employers in America. We offer a competitive compensation package that includes a base salary range of $50,000–$60,000/year, plus UN-CAPPED performance-based incentives, comprehensive benefits, and engagement opportunities. The final base salary will be determined based on the selected candidate's experience, qualifications, and overall fit for the role.

Comprehensive Benefits

• Health, vision, and dental benefits, 100% employer-paid
• Additional benefits include RRSP, gym subsidies, and more
• Work-life balance including flexible work hours
• Paid sick days

Team Engagement

• Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more
• Office perks including company-provided snacks, drinks and events
• Employee recognition programs, such as gift cards and "Employee of the Week" rewards
• Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
• Hands-on experience working with senior-level business leaders

Schedule

This is an office-based role with standard hours from Monday to Friday.

This position is open only to candidates who are currently based in Canada.

Equal Opportunity Employer & Accommodations

YuJa is an equal opportunity employer and values diversity at our company. We are committed to fostering an inclusive and accessible recruitment process and work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodation at any stage of the recruitment process, please let us know. You may indicate your accommodation needs by contacting us directly at [e-mail]. We will work with you to provide appropriate accommodations to support your participation in the hiring process. All accommodation requests will be handled confidentially.