Systems Engineering Specialist

Gexel Telecom International Inc.; Canada; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work schedules

Competitive group insurance plan

State-of-the-art IT equipment

Training and development

Job summary

Hitachi Cyber is seeking a Systems Engineering Specialist to provide hands-on support for security tools and environments across client organizations. You will manage day-to-day operations, respond to incidents, and maintain thorough documentation, ensuring SLAs are met and operations are reliable.

You will work with incident response and defensive security experts, collaborating with customers and internal teams to optimize security operations and drive continuous improvements.

Qualifications

• Thorough understanding of IT infrastructure design and operations.
• Strong technical expertise with modern security tools including ZIA, ZPA and email security platforms.
• Ability to collaborate across regions, teams and organizational levels.

Responsibilities

• Provide operational support for client organizations, managing day-to-day security tool administration.
• Respond to incident and service requests within established SLAs.
• Maintain and enhance operational documentation for client security tools and environments.
• Identify opportunities for process optimization and system improvements in client environments.
• Collaborate with internal teams and customer stakeholders to support ongoing security operations.

Skills

IT security knowledge

Incident response coordination

Communication skills

Cross-functional collaboration

Tools

ZIA

ZPA

Proofpoint

Barracuda Email Security

Endpoint protection

Cisco/Fortinet/Check Point VPN

IAM platforms

Job description

Join Hitachi Cyber and play a key role in supporting and optimizing our client's security environments.

The Systems Engineering Specialist will be focused on providing Support Services for Hitachi Systems Security clients.
In this role, you will be part of the consulting team, performing duties related to assisting customers in managing security systems and tools, while carrying out operational tasks and activities within client environments.

You will apply formal and structured methodologies to provide clients with a consistent level of quality that reflects the knowledge and experience of Hitachi Systems Security. The Systems Engineering Specialist will be expected to meet established support SLAs when resolving incident and request tickets. You will work closely with our customers, other delivery service lines, project managers, and incident response and defensive security subject matter experts.

Whatyou'lldo:

• Provide operational support for one or more client organizations, managing the day-to-day administration and maintenance of security tools.

• Respond to incident and service request tickets for supported client systems within established SLAs.

• Maintain and enhance operational documentation related to client security tools and environments.

• Identify opportunities for process optimization and system improvements within client environments.

• Collaborate with internal teams and customer stakeholders to support the ongoing effectiveness and reliability of security operations.
  

If you recognize yourself in the following,we'dlove to meet you:

• Thorough understanding of IT infrastructure design and operations.

• Strong technical expertise with modern security tools, including:

  • Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA)

  • Email Security Platforms (Proofpoint, Barracuda, etc.)

  • Endpoint Protection Systems

  • Common Firewall and VPN solutions (Cisco, Fortinet, Check Point, etc.)

  • Identity and Access Management (IAM) platforms

• Strong collaboration skills, enabling success across multiple regions, teams, and organizational levels.

• Demonstrated initiative and accountability with a strong commitment to follow-through.

• Ability to manage priorities and perform effectively in high-pressure environments.

• Excellent written and verbal communication skills.

• Ability to remain calm, rational, and effective during emergency situations, including cybersecurity incidents and breach response activities.
  

Why Hitachi Cyber?

• Comprehensive in-house training from industry experts on cutting-edge technologies.
• State-of-the-art IT equipment.
• Friendly, dynamic, and collaborative work environment.
• Competitive group insurance plan.
• Flexible work schedules.
• Strong team spirit and commitment to service excellence.
• Opportunity to belong to a globally recognized organization and brand.