Systems Administrator & Support Engineer

CMiC; Toronto; Hybrid; CAD 65,000 - 78,000; Full time

Job summary

An established industry player is seeking a highly skilled IT Systems and Cloud Support Specialist to join their dynamic team. This hybrid role blends desktop support, systems administration, and cloud technology management, offering a unique opportunity to work with cutting-edge cloud solutions. The ideal candidate will have extensive experience troubleshooting end-user issues and managing cloud-based systems, ensuring seamless IT infrastructure operation. With a focus on professional development and a competitive benefits package, this position is perfect for those looking to advance their careers in a fast-paced, innovative environment.

Benefits

Health & Dental benefits

Paid vacation and personal days

Professional development opportunities

RRSP Matching Program

Outdoor lunch space

Social Events Committee

Wellness webinars

Virtual yoga classes

Qualifications

• 5+ years of experience in IT support and system administration.
• Proficiency in Windows, macOS, and Linux operating systems.
• Experience with Microsoft 365 and cloud platforms.

Responsibilities

• Provide technical support for hardware, software, and user issues.
• Monitor and maintain cloud infrastructure for uptime and security.
• Administer cloud-based applications and perform regular updates.

Skills

Windows

macOS

Linux

Microsoft 365

Azure AD

Intune

Active Directory

Networking Concepts

Troubleshooting Skills

Endpoint Security

Education

CompTIA A+

Microsoft Certified: Azure Administrator Associate

AWS Certified

Oracle Cloud Practitioner

Job description

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Computer Methods International Corp. (CMiC) is a Software Development firm specializing in enterprise financial and cost management systems designed for the Construction and Engineering industries.

Job Description:

We are seeking a highly skilled and versatile IT Systems and Cloud Support Specialist to join our team. This role is a hybrid position that combines desktop support, systems administration, and cloud technology management. The ideal candidate will have experience in troubleshooting end-user issues, managing cloud-based systems, and ensuring the seamless operation of IT infrastructure

Desktop & End-User Support (60%)

• Provide technical support for hardware, software, and user-related issues
• Troubleshoot and resolve desktop issues on Windows, macOS, and Linux operating systems
• Install, configure, and maintain workstations, peripherals, and enterprise applications
• Assist users with cloud-based productivity tools, such as Microsoft 365
• Manage and troubleshoot Active Directory (AD) accounts, permissions, and group policies
• Maintain an accurate IT asset inventory and ensure timely upgrades and replacements
  
  
  

Systems Administration & Cloud Support (40%)

• Monitor and maintain cloud infrastructure to ensure uptime and security
• Support and manage Microsoft 365, Azure AD, Intune, and other cloud platforms
• Administer cloud-based applications
• Perform regular system updates, patches, and backups
• Assist with identity and access management (IAM), security configurations, and compliance
• Collaborate with the security team to ensure adherence to best practices for endpoint security, including Defender and EDR solutions
• Document technical procedures, troubleshooting steps, and IT policies
  
  
  

Requirements

• 5+ years of experience in IT support, system administration, or a related field
• Proficiency in Windows, macOS, and Linux operating systems
• Experience with Microsoft 365, Azure AD, Intune, or other cloud platforms
• Knowledge of networking concepts, including DNS, DHCP, VPN, firewalls, VLANs, and other related technologies
• Strong troubleshooting skills for hardware, software, and cloud environments
• Experience with Active Directory, M365, and user management
• Understanding of endpoint security solutions (e.g., Microsoft Defender, EDR, SIEM tools)
• Familiarity with ITIL or other IT service management frameworks is a plus
• Certifications such as CompTIA A+, Microsoft Certified: Azure Administrator Associate, or AWS Certified, Oracle Cloud Practitioner are a plus
  
  
  

Soft Skills:

• Strong problem-solving and analytical skills
• Excellent communication and customer service abilities
• Ability to work both independently and in a team-oriented environment
• Attention to detail and documentation skills
  
  
  

Work Environment & Benefits:

• Hybrid/Remote flexibility
• Opportunities for professional development and cloud certifications
• Competitive salary and benefits package
• Dynamic, fast-paced work environment with exposure to cutting-edge cloud technologies
  
  
  

Benefits

• Competitive benefits Package (including Health & Dental benefits)
• Paid vacation and personal days
• Townhall meetings where all employees are encouraged to participate in open discussions
• Located on York University's campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
• Outdoor lunch space, including picnic tables
• An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ's, and more)
• Health and Wellness focus including virtual yoga classes and wellness webinars
• RRSP Matching Program after 2 years of employment
• Experience in a rapidly growing, socially responsible corporation
  
  

CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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