QA Engineer (Full-Stack Support)

inca | Nexxt Intelligence; Toronto; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading market research technology company is seeking a versatile QA Engineer (Full-Stack Support) to provide technical support and quality assurance for their SaaS products. This remote role requires proficiency in Typescript, Python, and SQL, along with a detail-oriented mindset. The ideal candidate will collaborate with developers, manage testing processes, and contribute to ongoing platform improvements. The company offers a flexible work environment, competitive salary, and opportunities to work with cutting-edge technologies.

Benefits

Fully remote and flexible work environment

Competitive salary and performance-based incentives

Opportunity to work with cutting-edge technologies

Collaborative team culture

Meaningful impact on customer experience

Qualifications

• Professional experience in software quality assurance or technical support.
• Experience with automated testing tools/frameworks considered a strong plus.

Responsibilities

• Provide first-line technical support to clients, diagnosing and resolving issues.
• Collaborate with developers to test new features rigorously.
• Develop and maintain automated testing frameworks.

Skills

Typescript

Python

SQL

React

Node

Communication

Troubleshooting

Tools

Playwright

Jest

Mocha

Cypress

Job description

Company Description

Nexxt Intelligenceis an innovative market research technology (“ResTech”) company with a focus on conversational AI. We work at the cutting-edge of natural language processing and generative AI, empowering market researchers to find rich business insights through our SaaS product suite. At the core of what we do is a commitment to technical excellence and exceptional client service. Our team thrives on collaboration, continuous learning, and pushing the boundaries of what’s possible. Please visit https://www.nexxt.in to learn more about our company

Job Description

QA Engineer (Full-Stack Support)

Remote Role, Anywhere in Canada

The Opportunity

We are seeking a versatile, client-focused QA Engineer (Full-Stack Support) who thrives at the intersection of technical support and quality assurance for SaaS products. This hybrid role is ideal for someone comfortable with at least part of our technology stack—including Typescript/ES6, Python, AWS services, SQL and noSQL databases—who also excels at providing empathetic, proactive client support and detailed, meticulous quality assurance.

What You’ll Do

• Provide first-line technical support to clients, diagnosing and resolving issues with professionalism and urgency
• Collaborate closely with developers to test new features rigorously—both manually and through automation
• Develop, maintain, and expand our automated testing frameworks
• Write clear, comprehensive technical documentation and client-facing knowledge base articles
• Participate in triage sessions and contribute to ongoing platform improvements based on client feedback and QA findings
• Communicate effectively with clients, ensuring their questions and concerns are addressed promptly and clearly
• Help maintain and improve internal QA processes and testing standards
  
  

Qualifications

What We’re Looking For

• Professional experience in software quality assurance, engineering, or technical support
• Demonstrable proficiency with Typescript/ES6
• Familiarity with React, Node, AWS Services, SQL, Python
• Experience in planning, organizing, and executing comprehensive manual testing
• Familiarity with specific unit-testing / E2E testing frameworks like Playwright, Jest/Mocha, Cypress, etc.
• Detail-oriented mindset with a strong passion for delivering high-quality products and exceptional client support
• Solid troubleshooting skills and ability to effectively communicate technical concepts to clients of varying technical proficiency
• Experience with automated testing tools/frameworks considered a strong plus
• Excellent written and verbal communication skills
• Self-motivated, proactive, with a collaborative team spirit
• Ability to manage multiple priorities and deadlines
• Familiarity with software development lifecycles and agile methodologies
  
  

Additional Information

What We Offer

• Fully remote and flexible work environment
• Competitive salary and performance-based incentives
• Opportunity to work with cutting-edge technologies in a fast-growing, supportive company
• Collaborative team culture that values innovation, continuous learning, and client success
• Meaningful impact on customer experience and product quality
  
  

Ready to Apply?

• To apply, send your resume to by May 18, 2025.
• Phone screen ~ 15 mins
• Take home project that takes approx ~ 2 hrs to complete
• Technical interview ~ 1 hr
• Final round to meet with leadership before we extend an offer ~ 30 mins
  
  

Please note that only applicants invited for an interview will be contacted.