System Support Specialist I

Intelerad Medical Systems; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare IT provider is seeking a specialist for remote technical support of radiology systems. The role focuses on troubleshooting PACS and EHR applications, ensuring system performance, and collaborating with teams to enhance efficiency. Ideal candidates possess a Bachelor’s degree in a relevant field and 2+ years of experience in healthcare IT support, ideally in radiology.

Benefits

Competitive salary and benefits package

Flexible scheduling options

Supportive and collaborative work environment

Qualifications

• 2+ years of experience in healthcare IT support, preferably in a radiology setting.
• Strong knowledge of DICOM and HL7 standards.
• Experience with scripting or automation is preferred.

Responsibilities

• Provide technical support for radiology systems including PACS and EHR.
• Monitor system performance and uptime for radiology applications.
• Collaborate with IT and radiology teams to optimize workflow.

Skills

Problem-solving

Communication

Knowledge of PACS

Knowledge of RIS

Networking

SQL Server

Proficiency in Windows OS

Education

Bachelor’s degree in computer engineering, Information Technology, or Healthcare Informatics

Job description

**Employer Industry: Healthcare IT**

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible scheduling options
- Supportive and collaborative work environment
- Involvement in innovative healthcare solutions that improve patient outcomes
- Competitive salary and benefits package

What to Expect (Job Responsibilities):
- Provide technical support and troubleshooting for radiology systems, including PACS, RIS, and EHR
- Monitor system performance and ensure uptime for radiology applications
- Collaborate with radiology and IT teams to optimize workflow and system efficiency
- Respond to and resolve user-reported issues in a timely manner
- Document system issues, resolutions, and updates in an organized manner

What is Required (Qualifications):
- Bachelor’s degree in computer engineering, Information Technology, Healthcare Informatics, or a related field (or equivalent experience)
- 2+ years of experience in healthcare IT support, preferably in a radiology setting
- Strong knowledge of PACS, RIS, DICOM, and HL7 standards
- Proficiency in Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle
- Excellent problem-solving and communication skills

How to Stand Out (Preferred Qualifications):
- Industry certifications in relevant technical domains (e.g., Microsoft, VMware, Cisco) preferred
- Red Hat Certified System Administrator (RHCSA) certification preferred
- Experience in scripting or automation for system administration (PowerShell, Bash, Python)
- Knowledge of cloud-based medical imaging solutions and telemedicine technologies
- Fluency in multiple languages (French is a strong asset)

#HealthcareIT #RadiologySupport #RemoteWork #CareerGrowth #InnovativeHealthcare

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