System Engineer

FPT Software; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

FPT Software is seeking a technical systems engineer for a remote Canada-based role. The candidate will monitor alerts, document issues, and coordinate debugging efforts across development, infrastructure and operations teams.

Strong scripting, system administration, and logging analysis are required. The role emphasizes knowledge sharing, SOP development, and maintaining security and performance best practices across macOS and Linux environments.

Qualifications

• Bachelor's degree in IT, CS or equivalent.
• Minimum 3 years of experience in system engineering or technical engineering.
• Experience with ticketing and monitoring systems.

Responsibilities

• Monitor and respond to platform alerts based on priority levels.
• Document issues, symptoms, debugging records, and solutions in ticketing system.
• Communicate with technical team and provide instruction to debug.
• Collect and analyze system logs from multiple sources.
• Drive root cause analysis and coordinate fix timelines.
• Monitor system performance metrics to validate resolution.
• Maintain and update knowledge base and develop SOPs.
• Create technical documentation and procedures for new processes and features.
• Collaborate with development, infrastructure and operations teams.

Education

Bachelor's degree in information technology or computer science

Job description

Location: (9am – 5pm PST) Remote, Canada

Responsibilities

• Monitor and respond to platform alerts based on priority levels
• Document issues symptom, debugging record, and solutions in ticketing system
• Communicate with technical team and provide instruction to debug
• Collect and analyze system logs from multiple sources
• Drive root cause analysis and coordinate fix timelines
• Monitor system performance metrics and indicators to validate resolution

Documentation

• Maintain and update existing knowledge base
• Create technical documentation and procedures for new processes and features
• Collaborate with teams (development, infrastructure, operations, etc.) to design SOP, escalation path, and policies
• Break down complex technical knowledge and deliver report to the teams
• Establish clear ownership and communication channels

Technical Development

• Write scripts for automation, monitoring, and testing
• Enhance and maintain existing tools and platforms
• Create features and develop new tools

Requirements Education & Experience

• Bachelor's degree in information technology, computer science, or equivalent field
• Minimum 3 years of experience in system engineering or technical engineering

Technical Skills

• Experience with ticketing and monitoring systems
• System administration and troubleshooting capabilities
• Experience with infrastructure and system architecture
• Strong proficiency across operating systems (MacOS, Linux)
• Knowledge of best practices in system security and performance optimization

Professional Skills

• Exceptional written and verbal communication abilities
• Ability to explain technical concepts to non-technical audiences
• Collaborative mindset with a positive attitude
• Problem-solving mindset with attention to detail