Remote System Engineer: Automation & Monitoring

FPT Software; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

FPT Software is seeking a technical systems engineer for a remote Canada-based role. The candidate will monitor alerts, document issues, and coordinate debugging efforts across development, infrastructure and operations teams.

Strong scripting, system administration, and logging analysis are required. The role emphasizes knowledge sharing, SOP development, and maintaining security and performance best practices across macOS and Linux environments.

Qualifications

• Bachelor's degree in IT, CS or equivalent.
• Minimum 3 years of experience in system engineering or technical engineering.
• Experience with ticketing and monitoring systems.

Responsibilities

• Monitor and respond to platform alerts based on priority levels.
• Document issues, symptoms, debugging records, and solutions in ticketing system.
• Communicate with technical team and provide instruction to debug.
• Collect and analyze system logs from multiple sources.
• Drive root cause analysis and coordinate fix timelines.
• Monitor system performance metrics to validate resolution.
• Maintain and update knowledge base and develop SOPs.
• Create technical documentation and procedures for new processes and features.
• Collaborate with development, infrastructure and operations teams.

Education

Bachelor's degree in information technology or computer science

Job description

FPT Software is seeking a technical systems engineer for a remote Canada-based role. The candidate will monitor alerts, document issues, and coordinate debugging efforts across development, infrastructure and operations teams.

Strong scripting, system administration, and logging analysis are required. The role emphasizes knowledge sharing, SOP development, and maintaining security and performance best practices across macOS and Linux environments.