System Administrator

Marmon Technologies India Pvt Ltd; White Valley No. 49; On-site; CAD 70,000 - 110,000; Full time

Job summary

Marmon Technologies India Private Limited seeks a System Administrator L2/L3 to provide advanced IT support for end-user devices, servers and core infrastructure. The role requires 5–7 years of hands‑on experience in system administration and multi‑tier support to ensure operational stability and guidance to L1/L2 teams.

Responsibilities include patching, OS updates, Intune, Autopilot, Azure AD, DNS/DHCP, backup/restore, security monitoring, CIS Benchmarks, and compliance audits.

Qualifications

• 5–7 years of hands-on system administration and infrastructure management experience.
• Experience supporting end-user computing, servers, and core IT infrastructure in a multi-tier environment.
• Strong analytical and troubleshooting skills with ability to document and communicate complex technical information.

Responsibilities

• Provide L2/L3 support for hardware, software, and network issues (remote diagnostics, advanced configuration)
• Manage patching and OS/application updates; coordinate endpoint protection
• Administer Microsoft 365 services, including security settings and workflow automation
• Maintain Active Directory, DNS, DHCP, file servers, backup/restore, and server security monitoring
• Lead post-incident reviews and guide L1/L2 teams
• Monitor system activity and ensure operational stability across global time zones

Skills

Intune

Autopilot

SCCM

Azure AD

Windows Server

DNS

DHCP

Backup/Restore

Security monitoring

ITSM

ITIL

Education

Bachelor’s degree in Computer Science/Information Technology

Tools

Jira Service Management

Freshservice

Job description

Marmon Technologies India Private Limited

As a part of the global industrial organization Marmon Holdings— which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

The System Administrator L2/L3 provides advanced technical support for end user computing devices, servers, and core IT infrastructure. Candidates should have 5–7 years of hands‑on experience in system administration and infrastructure management, including patching, server administration, security monitoring, and compliance. This role ensures operational stability and guides L1/L2 teams in a multi-tier support environment.

Key Responsibilities

• Provide L2/L3 support for hardware, software, and network issues (remote diagnostics, advanced configuration, problem replication)
• Manage end user computing device patching, OS/application updates, and endpoint protection (Intune, Autopilot, Azure AD, Windows 10/11, Endpoint Manager, M365 Apps).
• Manage the configuration, optimization, and integration of Microsoft 365 services (All Associated Apps), including account administration, security settings, and workflow automation, while providing user training and best practice guidance to enhance adoption and efficiency.
• Administer and maintain servers, Active Directory, Azure Intune, DNS, DHCP, file servers, backup/restore, and server security monitoring
• Perform asset lifecycle management, device imaging, deployment, and asset tracking
• Conduct root cause analysis and implement fixes in infrastructure, software, or codebase
• Lead post‑incident reviews and guide L1/L2 teams
• Monitor system activity for stability and proactively resolve issues
• Implement and maintain endpoint protection (anti‑virus, EDR) on all supported devices
• Enforce secure configuration baselines (CIS Benchmarks)
• Support Zero Trust Network Access / MFA for remote access and privileged accounts
• Maintain audit logs for administrative actions and participate in security incident response
• Manage backup solutions, restore data, and ensure compliance with retention policies
• Troubleshoot and resolve issues related to DNS, DHCP, file servers, and backup/restore operationsParticipate in compliance audits and regulatory reviews
• Experience with Jira Service Management or Freshservice ticketing systems

Required Skills & Tools

• Advanced knowledge of Microsoft Intune, Autopilot, SCCM, Azure AD, Windows Server, DNS, DHCP, file server management, backup/restore, and security monitoring tools. Strong analytical and troubleshooting skills.
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• Demonstrated competency in supporting the administration and operational maintenance of an enterprise IT Service Management (ITSM) platform within a global, follow-the-sun support model.
• Experience with patch management and endpoint protection & Familiarity with ITIL, asset management, and compliance frameworks.
• Demonstrates strong verbal and written English communication skills sufficient to effectively support U.S.-based end users via chat, phone, and email.
• Able to clearly articulate technical information to non‑technical audiences, ensuring understanding and resolution of issues.
• Capable of participating in live support interactions, meetings, and escalations with U.S. stakeholders when required.
• Ability to work in a 24x7 to support a global operating model by working aligned with U.S. business hours, including evenings or overnight shifts local to India.

Preferred Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• CompTIA Server+, Network+, Security+ or other security certifications.
• ITIL Foundation Certification

Following receipt of a conditional offer of employment, candidates will be required to complete additional job‑related screening processes as permitted or required by applicable law.