System Administrator

Ahria Consulting; London; Hybrid; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

RRSP with employer matching

Employee Assistance Program

Hybrid work environment

Meaningful work

Job summary

Ahria Consulting partnered with Dale Brain Injury Services to recruit a collaborative GoldCare Administrator who will optimize workflows, reporting, scheduling, documentation, and service delivery across staff and clients in Southwestern Ontario.

Reporting to the Director of HR & Information Systems, you’ll serve as the primary resource for GoldCare administration, training, reporting, user support, and ongoing system improvement to enhance client records, scheduling, and operational

Qualifications

• Experience in community healthcare or human services environments.
• Experience administering electronic client records, scheduling, or workforce management systems.
• Ability to train and support users with varied technical levels.

Responsibilities

• Administer and optimize GoldCare to support client records, scheduling, reporting, and operations.
• Provide training, guidance, and troubleshooting support to employees across the organization.
• Develop reports to support data-informed decision making.
• Collaborate with leaders, frontline staff, and vendors to improve workflows.
• Support information management, privacy, security, and compliance initiatives.

Skills

Business analysis

Process improvement

Communication

Relationship-building

Problem-solving

Education

Health Informatics

Health Information Management

Health Administration

Information Systems

Business Analysis

Human Services

Social Services

Rehabilitation Sciences

Community Healthcare Administration

Tools

GoldCare

Procura

AlayaCare

Job description

Technology in Service of Care

Ahria Consulting is pleased to partner with Dale Brain Injury Services (DBIS) in their search for a collaborative and solutions-focused GoldCare Administrator to help optimize the systems that support staff, clients, and service delivery. DBIS is a respected not-for-profit organization providing community-based rehabilitation and support services to individuals and families living with the effects of acquired brain injury throughout Southwestern Ontario.

This is not a traditional IT systems administrator role.

We're looking for someone who understands how technology can improve workflows, reporting, scheduling, documentation, and service delivery within a community healthcare or human services environment. Reporting to the Director of Human Resources & Information Systems, you’ll serve as our primary resource for GoldCare administration, training, reporting, user support, and ongoing system improvement.

What You'll Do

• Administer and optimize GoldCare to support client records, scheduling, reporting, and operational effectiveness.
• Provide training, guidance, and troubleshooting support to employees across the organization.
• Develop reports and support data-informed decision making.
• Collaborate with leaders, frontline staff, and external vendors to improve workflows and system functionality.
• Support information management, privacy, security, and compliance initiatives.

The Ideal Candidate Will Bring

• Experience working in a community healthcare, rehabilitation, home care, developmental services, long-term care, mental health, or other human services environment.
• Experience supporting or administering electronic client records, scheduling, workforce management, or service delivery systems such as GoldCare, Procura, AlayaCare, or similar platforms.
• Strong business analysis and process improvement skills, with the ability to identify opportunities to improve workflows and operational effectiveness.
• Experience training and supporting users with varying levels of technical experience.
• An understanding of client records management, documentation standards, privacy requirements, and compliance within a regulated environment.
• Strong communication, relationship-building, and problem-solving skills.
• A valid driver’s license and the ability to travel occasionally throughout the service region.

Education & Experience

We recognize there is no single pathway into this role. Candidates may come from backgrounds such as:

• Health Informatics
• Health Information Management
• Health Administration
• Information Systems
• Business Analysis
• Human Services
• Social Services
• Rehabilitation Sciences
• Community Healthcare Administration

A combination of relevant education, systems experience, and community service sector knowledge will be considered. Approximately three years of related experience is preferred, though aptitude, learning agility, and transferable experience will be considered.

Why Join DBIS?

At Dale Brain Injury Services, you’ll join a respected community organization dedicated to helping individuals living with acquired brain injury maximize their independence and quality of life. A team passionate about delivering responsive, evidence-based services that help build stronger futures.

We offer:

• Comprehensive health and dental benefits
• Group RRSP with employer matching
• Employee Assistance Program
• Hybrid work environment
• Meaningful work that supports both staff and clients across the organization.

We thank all applicants for their interest however, only those selected for an interview will be contacted. If you require accommodation(s), please indicate when applying. Accommodations are available on request for candidates taking part in all aspects of the selection process. Our organization commits to an equitable, inclusive, barrier-free recruitment and selection process.

Dale Brain Injury Services is committed to building and fostering an environment where our team feels included, valued, and heard. We believe that a strong commitment to diversity, equity, and inclusions enables us to make the world better for everyone. We welcome applications from Black, Indigenous, people of colour, racialized persons, people living with disability, 2SLGBTQ+ persons, and/or people with intersectional identifies. We provide equal employment opportunity for all applicants, where the rights of all individuals and groups are protected.

Ahria’s recruitment processes are human‑led. We may use AI‑assisted platform features to support candidate sourcing; however, all screening, interview, and hiring decisions are made by people using informed professional judgment. We are committed to the responsible use of technology and to reviewing our practices to ensure ethical and compliant recruitment.