Data Analyst

Socket.dev; Hamilton; On-site; CAD 38,000 - 51,000; Full time

Job summary

St. Joseph’s Home Care is seeking a Data Analyst to support strategic initiatives, quality improvement, and performance reporting. The role blends data analytics with business process design, creating dashboards, scorecards, and BI reports to guide leadership decisions across home care operations.

You will collaborate with senior leadership, clinical teams, finance, and IT to ensure data integrity, develop KPIs, and provide timely insights for program improvement and contract planning.

Qualifications

• Undergraduate degree in Business, Data Analytics, Health Informatics, IT, CS or related field.
• Master’s degree is an asset.
• 3-5 years of progressive experience in business analysis, data analysis or evaluation.
• 2-3 years of experience in healthcare analytics, decision support, or performance reporting; home/community care is an asset.
• Experience with data collection design, analysis, and reporting required.
• Proficient in SQL for data extraction and transformation; MS Office with strong Power BI skills.

Responsibilities

• Support strategic initiatives, organizational goals, quality improvement plans, and business development activities.
• Design, develop, maintain, and enhance dashboards, scorecards, reports, databases, data collection systems, and performance tools.
• Analyze and present metrics, KPIs, BI, and operational reports for leadership.
• Perform data collection, validation, analysis, interpretation, and root-cause investigations.
• Coordinate application configuration, testing, upgrades, implementations, maintenance, and user access.
• Build cross-continuum reporting for programs and connect hospital discharge activity with home care delivery.

Skills

Analytical thinking

Problem solving

Communication skills

Collaboration

Attention to detail

Education

Undergraduate degree in Business, Data Analytics, Health Informatics, IT, CS

Master’s degree (asset)

Tools

Power BI

Excel

SQL

EPIC Cogito

AlayaCare

Procura

Job description

St. Joseph’s Home Care is a not-for-profit home and community care organization and a member of St. Joseph’s Health System (SJHS). The DataAnalyst - (DA-C) supports strategic, operational, and quality improvement activities across the home care business operations. This role blends business analysis, data analytics, performance reporting, evaluations, application administration, workflow optimization, and other data reporting responsibilities to strengthen service delivery, operational efficiency, and organizational decision-making. This role also supports continuous quality improvement strategies andactionas necessary.
The DA-C collaborates with senior leadership, program managers, clinical teams, finance,qualityand digital/IT partners to provide insights, design, analyze, and improve business processes, develop and analyze reporting solutions and reporting systems, and enhance performance measurement tools. This role works with Leadership in ensuringhigh-qualityorganizational decision-making and service excellence.
The role provides analytics, reporting, and performance measurementexpertiseacross Home Care’s clinical and community-based programs - transforming operational, clinical, financial, and human resources data intotimely, actionable insights that support informed decision-making. The roleis responsible fordeveloping andmaintainingkey performance indicators (KPIs) that support organizational performance measurement, quality improvement initiatives, and strategic priorities.
The role supports Home Care leadership by providing end-to-end analytical support utilizing a variety of business analysis methodologies, tools, and software, collaborating closely with Home Care Program Managers, Finance, and the broader Data Analytics team to support activities related to specific programs, departments, and operational functions.

Job Details

• Number of Openings: 1
• Division: Corporate
• Full/Part Time/Casual: Full Time
• Program: Corporate
• Regular/Temporary: Regular
• Location: Head Office – Dundas
• Union: Non-Union
• Hours of Work: Days (8am-4pm)
• *75 hours biweekly
• Posting Date: August 17, 2026
• Closing Date: Until Filled
• Wages: $27.51-$37.29
• French Language Skill Requirement: N/A

Core Duties and Responsibilities

• Support strategic initiatives, organizational goals, quality improvement plans, and business development activities.
• Conduct business process reviews, workflow mapping, process re-engineering, and operational assessments.
• Design, develop,maintain, and enhance dashboards, scorecards, reports, databases, data collection systems, and performance measurement tools.
• Analyze and present metrics, trends, KPIs, business intelligence, and operational reports for leadership.
• Perform data collection, validation, analysis, interpretation, and root-cause investigations.
• Support Requests for Proposals (RFPs), grant submissions, business cases, growth initiatives, partnership opportunities, and building business cases
• Coordinate application configuration, testing, upgrades, implementations, maintenance, and user access.
• Serve as a subject matter expert for corporate applications, EMR and reporting systems.
• Troubleshoot system, workflow, reporting, and data integrity issues.
• Collaborate with IT and digital teams on system enhancements, upgrades, and data integrity.
• Develop evaluation tools, surveys, feedback mechanisms, and outcome measurement processes.
• Create training materials, user guides, documentation, and deliver end-user education.
• Conducting root-cause analysis and supporting continuous quality improvement (CQI) activities.
• Prepare scheduled and ad hoc reports, presentations, scorecards, and executive summaries.
• Monitor industry trends, best practices, and emerging technologies.
• Participate on committees, project teams, audits, reviews, and change management activities.
• Ensure compliance with privacy, confidentiality, quality, and corporate requirements.
• Perform other related duties as assigned.
• Design, build, andmaintainrecurring operational and executive reports and dashboards (Power BI / Excel) covering data points such as visit volumes,referraland intake activity, missed care, hours of service, and programutilizationacross all Home Care programs.
• Extract, integrate,validate, and analyze data from home care clinical and operational systems, reconciling activity data across multiple sources toestablisha single trusted view.
• Conduct ad hoc analyses to answer program, funder, and leadership questions, presenting findings as concise briefing notes and visualizations with clear recommendations.
• Build and maintain cross-continuum reporting for the Integrated Comprehensive Care (ICC), SJHH @ Home, and St. Mary’s Health @ Home programs, connecting hospital discharge activity with home care service delivery and outcomes (such as readmissions, ED visits, time to first home visit).
• Collaboratewith SJHS’s broader Data Analytics team to align data definitions and, whereappropriate, leverage hospital data assets (Epic/Cogito).
• Support provincial reporting requirements relevant to home and community care.
• Provide measurement support to inform quality improvement initiatives across Home Care programs.
• Support costing of programs and visits, contribution analysis, and rate adequacy reviews to inform contract negotiations and service planning.
• Support budgeting, forecasting, and monthly variance analysis.
• Supporting evaluation activities including surveys, focus groups, and stakeholder feedback analysis.
• Provide operational support for technology, reporting, and workflow troubleshooting.
• Providing ad hoc and/or on-request information, data, analysis, reports etc. as necessary
• Presenting regular and on-going information, data, analysis, reports based on a pre-determined schedule of dates
• Assisting with communication materials such as reports, presentations, and program documentation.
• Performing other duties asrequired

Core Competencies

• Regularlydemonstratesour mission,visionand values: a. Support compassionate care, faith and diversity b. Deliver quality care, pursue and share knowledge, respect diversity, remain faithful c. Commit to working everyday with dignity, respect, service, justice,responsibilityand enquiry
• Ability to work collaboratively with others; sharingexpertiseand drawing on theexpertiseof others
• Actively promotes a healthy,supportiveand inclusive work environment
• Proactively contributes to initiatives, supporting and encouraging positive change
• Ability to engage in effective problem solving,possesslogic and analytical thinking
• Skilled at thinking about creative solutions to complex problems
• Solid team-based approach toeverydaywork activities
• Superior communication skills both verbal and written, with an excellent customer service mind set
• Positive and professional, with a “can do” attitude
• Ability to be results oriented
• Solid ability to meet critical deadlines in a hectic environment, ability to work under pressure
• Strong group facilitation skills
• Willingness to regularly go the extra mile and actively support co-workers
• Maintaining on-going compliance with corporate policies and procedures, health and safety regulations, and relevant external standards
• Participating fully in both internal and external training requirements
• Participating fully in corporate quality initiatives
• Maintaining the privacy and confidentiality of all personal health records (including both client and personal), and following all the privacy and confidentiality requirements ofany and allelectronic medical record systems used (including but not limited to Electronic Medical Record, HPG)
• Excellent analytical, problem-solving, and critical thinking skills.
• Ability to develop concise, decision-ready reports and presentations for managers and leadership.
• Demonstrated ability to translate complex data into meaningful business insights and recommendations.
• Strong attention to detail and commitment to data accuracy and quality.
• High degree of professionalism and discretion when handling confidential information, with knowledge of PHIPA requirements in a healthcare environment.
• Self-motivated, organized, and capable of managing multiple competing priorities in a fast-paced environment.
• Proven ability to build collaborative relationships with clinical, operational, and corporate stakeholders.

Qualifications

• Undergraduate degree or college diploma in Business, Data Analytics, Health Informatics, Information Technology, Computer Science, or related field–required
• Master’s degree (e.g., MHI, MPH, MBA) - an asset.
• 3-5 years of progressive experience in business analysis, data analysis, or evaluation -required
• Minimum 2-3 years of experience in healthcare analytics, decision support, or performance reporting -required; home and community care, hospital, or Ontario Health Team experience - an asset.
• Experience with data collection design, analysis, and reportingrequired-required
• Experience with healthcare information systems, electronic medical record systems, SLQ, reporting platforms and applications (e.g., EPIC,AlayaCare) - preferred
• Experience delivering training,documentationand end user support - preferred
• Proficient inMS Office and Office 365/Teams, Excel(Power Query, pivot models, charting) and strong Power BI skills to create relevant visualizations -required.
• Proficiency in SQL for data extraction and transformation -required; experience with relational databases and reporting from clinical systems used in home care (e.g.,AlayaCare, Procura) - an asset.
• Familiarity with Ontario health data standards and systems (CIHI reporting,interRAIassessments) - an asset.
• Experience with Epic Cogito analytics tools (Reporting Workbench, Clarity, Caboodle) - an asset.
• Excellent understanding of MS office software including excel spreadsheets, preferred
• Previous experience working in an Integrated Community Care model or hospital setting, preferred
• Familiar with Electronic Medical Record (EMR) software, preferred

St. Joseph’s Home Care is an equal opportunity employer, committed to equity, inclusiveness, and diversity across all our programs, practices, facilities, and team. AI is not used in our recruitment processes for the selection of candidates.

If you require any accommodations during the recruitment process, such as alternate formats of materials or accessible meeting rooms, please inform the hiring manager before your interview. Should you wish to conduct your interview in French, kindly contact our head office to arrange this in advance.