System Administrator

Neo Financial Technologies Inc.; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

Neo Financial is seeking a full-time Systems Administrator to join their Calgary team. This role involves managing SaaS applications, collaborating with various departments, and ensuring effective system functionality. The ideal candidate is experienced in SaaS administration and thrives in a fast-paced startup environment.

Qualifications

• Proven SaaS systems administration and setup experience.
• Ability to learn stakeholder needs and solve problems effectively.
• Strong understanding of system integrations and workflow documentation.

Responsibilities

• Serve as a system administrator for various SaaS applications across departments.
• Design workflows and create integrations between systems.
• Lead troubleshooting and optimization of existing SaaS configurations.

Skills

SaaS Systems Administration

API Knowledge

CRM Tools

User Management

Education

Experience with Google Workspace, Jira, Zendesk

Familiarity with MDM tools

Tools

Jira

Zendesk

Google Workspace

Okta

Amazon Connect

Job description

Join us to build a more rewarding financial future for all Canadians

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly expanding tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

• LinkedIn’s Top Startup in Canada for 2022 and 2023
• Top-ranked mobile apps and credit cards
• Team of 700+ people
• 1M+ customers

The Role

Neo Financial is looking to hire a full-time Systems Administrator to join our Corporate Technology team in Calgary, AB. This is a challenging role that includes planning and implementing technical solutions and collaborating with teams throughout the organization. Make your mark alongside some of Canada’s most successful developers and tech minds.

What you'll be doing:

• Serve as a system administrator for SaaS applications across all departments including (but not limited to): Google Workspace, Jira, Zendesk, Okta, Amazon Connect, Ada, Slack, 1Password, and more
• Understand and prioritize stakeholder needs and translate their requests into application functionality
• Design workflows for how tools should be used and document system setup
• Create integrations between systems
• Perform troubleshooting as required
• Lead problem-solving efforts that often involve a cross-departmental effort
• Prepare reports to help teams make decisions, manage performance, and observe trends
• Stay current with developments in systems administration technology and recommend ways for Neo Financial to improve its usage of these tools
• Support the End User Support team by resolving escalated issues and providing training
• Optimize existing SaaS configurations to meet changing requirements
• Conduct comparisons and evaluations for new software products
• Identify and implement cost savings opportunities
• Setup processes and metrics that improve efficiency with Neo’s operational teams
• Investigate complaints from stakeholders and respond to complex stakeholder inquiries

Who we are looking for:

• Proven SaaS systems administration and setup experience.
• System experience with Google Workspace (G-suite), Jira, Amazon Connect (IVR), Zendesk, Kandji, Okta, HRIS, Netskope, and Ada would be an asset
• Experience with MDM tools, creating policies and making configurations to end user devices.
• Solid grasp of CRM tools, ticketing systems, user management, and SaaS system deployments.
• Familiarity with APIs used to connect systems; comfortable reading and understanding API documentation.
• Ability to learn stakeholder needs, and find the tools to solve and even automate problems.
• You enjoy looking at systems, how they work together and diving into the details to have a strong understanding of how each system works.
• Have a strong sense of urgency and commitment to the business

Working at Neo:

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to do our best work for our customers. Our commitment to customer success drives everything we do, from building intuitive products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and continuous support. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices. As we evolve rapidly, we’re looking for change-makers who thrive on challenge—people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo’s success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you’ve heard that Neo employees work hard, it’s true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company’s success.

Apply with us:

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

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