Clerical Support Associate, Family Medicine Teaching Unit

Humber River Health; Toronto; On-site; CAD 41,000 - 43,000; Part time

Job summary

Humber River Health in Toronto is seeking a part-time Clerical Support Associate to join the Schulich Family Medicine Teaching Unit at the Wilson Site. The role requires rotating 8-hour shifts, including days, evenings, and weekends, with an hourly rate of $29.966–$31.016 (Teamsters).

You will perform patient registration and discharge, maintain records, handle scheduling and inquiries, and provide courteous service to patients and visitors.

Qualifications

• High school graduate or equivalent.
• Medical Secretary Diploma is an asset.
• Medical terminology course completed preferred.
• Minimum 2 years full-time clerical experience.
• Typing speed of 40 WPM.
• Proficient in Microsoft Office Suite.
• Strong interpersonal and written communication skills.
• Ability to work in a multidisciplinary setting.
• Knowledge of a second language an asset.
• Excellent attendance and discipline free record.

Responsibilities

• Clerical support including patient registration and discharge, maintenance of patient records, order entry and statistics.
• Customer service including scheduling appointments, updating/creation of schedules, answering patient inquiries, telephone inquiries, greeting patients and visitors.
• Clerical support for program duties such as room bookings, agenda/minutes for meetings, stocking/ordering of supplies, OTN etc.
• Collects and maintains accurate statistical data as required/requested.
• Communicates with other departments and service areas

Skills

Keyboarding 40 WPM

Strong interpersonal skills

Organizational and problem-solving

Team collaboration

Independent work

Second language asset

Excellent attendance

Customer service

Education

High school diploma or equivalent

Community College Medical Secretary Diploma

Medical terminology course

Tools

MEDITECH

Oscar PRO

Microsoft Office Suite

Job description

Position Profile

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

We currently have an exciting opportunity for aClerical Support Associateto join ourSchulich Family Medicine Teaching Unit team

Employment Status: Part timeHours of Work: Must be available for rotating 8-hour shifts, days, evenings, and weekendsLocation: Humber River Health, Wilson SiteLabour Group: Teamsters ClericalReporting Relationship: Manager, Schulich Family Medicine Teaching Unit and Integrated Care ServicesHourly Rate: $29.966 - $31.016 (Teamsters)

Must be available for rotating 8-hour shifts, days, evenings, and weekends

Responsibilities:

• Responsible for clerical support including patient registration and discharge, maintenance of patient records, order entry and statistics.
• Responsible for customer service including scheduling appointments, updating/creation of schedules, answering patient inquiries, telephone inquiries, greeting patients and visitors in a courteous manner.
• Provides clerical support for program duties such as, room bookings, development of agenda/minutes for meetings, stocking/ordering of supplies, OTN etc.
• Collects and maintains accurate statistical data as required/requested.
• Communicates with other departments and service areas

Qualifications:

• High school graduate or equivalent.
• Completion of a Community College Medical Secretary Diploma an asset.
• Completion of a medical terminology course preferred.
• Minimum 2 year full time equivalent recent clerical experience required.
• Good keyboarding skills, with minimum typing speed of 40 WPM.
• Computer proficiency including Microsoft Office Suite.
• Strong interpersonal skills, both oral and written
• MEDITECH computer experience an asset
• Oscar PRO computer experience an asset
• Good organizational and problem solving skills required, including an ability to prioritize a varied and busy workload. Demonstrated ability to cope with tight deadlines, frequent interruptions and emergency situations
• Ability to work in a multidisciplinary setting including medical residents and learners
• Ability to work independently with minimal supervision in a team environment
• Knowledge of a second language an asset
• Demonstrated customer service skills.
• Applicants may be required to successfully complete full administrative testing, to include typing speed and MS Office.
• Excellent attendance and discipline free record required.
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.