Switchboard Operator

Hotel Dieu Shaver Health and Rehabilitation Centre; St. Catharines; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established healthcare provider seeks a dedicated Switchboard Operator to manage communication equipment and assist patients and visitors. This role requires excellent human relation skills and the ability to prioritize tasks in a fast-paced environment. The ideal candidate will be familiar with hospital emergency procedures and possess strong organizational skills. Join a compassionate team committed to providing exceptional care and make a difference in the lives of patients in the Niagara Region.

Qualifications

• Must possess strong human relation skills to interact effectively with the public.
• Proficiency in both official languages (English and French) is an asset.

Responsibilities

• Responsible for receiving and coordinating incoming telephone communications.
• Must handle emergency procedures and security policies effectively.

Skills

Human relation skills

Organizational skills

Familiarity with telephone system

Knowledge of hospital emergency codes

Competency in Microsoft Excel

Attention to detail

Cash handling skills

Bilingual (English and French)

Clerical skills

Education

Graduate Certificate in Office Administration

Knowledge of Medical Terminology

Tools

Microsoft Excel

Millennium

Job description

As the only rehabilitation hospital in the Niagara Region, Hotel Dieu Shaver Health and Rehabilitation Centre provides specialized post-acute hospital care and exceptional clinical outcomes through inpatient and outpatient rehabilitation and complex care programs. Our interprofessional team utilizes state of the art equipment to restore health, rebuild lives, and renew hope providing the highest quality of compassionate care to every patient. Hotel Dieu Shaver is where careers begin and flourish.

Position: Switchboard Operator

Position Type: One Casual Position Available

Hourly Rate of Pay: $25.55 - $27.40

Job Posting Number: SC-C-25

The Switchboard Department is responsible for the communication equipment throughout the hospital, consisting of 400+ telephones and extensions. It is also responsible for directing patients and visitors to the appropriate area. Coverage is provided 0800 to 2000 hours, seven days a week. The department handles approximately 100+ calls daily.

Personnel in the department must be well trained in emergency procedures and security policies, regarding cardiac arrests, fire, disaster, panic alarms and after-hours door control, as these functions are vital in an emergency situation.

The Switchboard Operator is responsible for receiving and coordinating incoming telephone communications and overhead pages.

Our Ideal Candidate

• Must have human relation skills sufficient to effectively interact with the public in a calm and efficient manner as well as to respond to queries and provide direction to visitors, hospital staff and security, with regards to location, access and key passages to specific areas of the hospital during normal hours of operation and after hours.
• Must have good organizational skills sufficient to prioritize work and to handle a workload with regular interruptions, changes in priorities and deadlines, which demand accuracy.
• Must have familiarity with the telephone system and public address system.
• Must be very familiar with hospital emergency codes, responses and procedures in order to effectively assist with communication needs during an emergency situation.
• Competent in Microsoft programs such as Excel. Experience with Millennium preferred.
• Must have excellent judgement and attention to detail with a high regard for confidentiality.
• Must have skills to accurately handle cash, debit, Visa, and Mastercard payments; receipts, charge slips, and prepare floats.
• Proficiency in both official languages (English and French) will be considered an asset.
• Other clerical skills as required.
  
  

The Successful Candidate Will Possess

• A Graduate Certificate of a College Office Administration program or the equivalent in related experience.
• Knowledge of Medical Terminology required.
• Previous experience with switchboard preferred.
• Previous experience with hospital admissions and registration preferred.
• Proven ability to follow specific instructions with high degree of accuracy.
• Must possess English language verbal communication skills sufficient to communicate clearly with the public, patients, physicians’ offices and hospital staff in order to receive and convey information, respond to queries, route calls, overhead paging, or pocket pagers.
• Must have basic typing skills.
• Must be able to organize work to meet the daily demands in workflow.
• Proficiency in both official languages (English and French) will be considered an asset.
  
  

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption based on medical or other ground pursuant to the Ontario Human Rights Code.

At HDS we believe that our differences enable us to be a better team – one that makes informed decisions, drives innovation, and delivers the best care for our patients. We are dedicated to fostering a positive culture where individuals of all backgrounds and identities feel empowered, respected and included. HDS values equity and an inclusive culture and is committed to attracting and retaining a diverse team where everyone is welcome.

If you are interested in serving our community in an environment of holistic and compassionate care and would like to join our team, we invite you to submit your resume and cover letter.

Email: [e-mail]

Mail

Hotel Dieu Shaver Health and Rehabilitation Centre

Human Resources Department

541 Glenridge Avenue

St. Catharines, ON L2T 4C2

Fax: [phone]

Accommodations for job applicants with disabilities are available on request throughout the recruitment process.

We thank all applicants for their reply and advise that only those under consideration will be contacted by the Human Resources Department.

Applications must be submitted to the Human Resources Department no later than 4 p.m. on Wednesday, May 21, 2025.