Front Desk Receptionist

Rothman Orthopaedics; Hamilton; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Receptionist to enhance their Hamilton team. This role is pivotal in ensuring a welcoming and efficient environment for patients and visitors alike. You will be the first point of contact, responsible for greeting patients, managing appointments, and liaising with medical staff. The ideal candidate will have strong communication skills and a solid understanding of medical terminology. This position offers a nurturing work environment with competitive pay and benefits, making it an excellent opportunity for those looking to grow in the healthcare sector.

Benefits

Health Benefits

Tuition Reimbursement

Paid Time Off

Retirement Plans

Qualifications

• 1+ years of front desk experience in a healthcare setting.
• Knowledge of medical terminology and insurance processes.

Responsibilities

• Greet patients and visitors courteously and promptly.
• Check in patients and verify insurance information.
• Answer phones professionally and assist with inquiries.

Skills

Customer Service

Medical Terminology

Computer Skills

Communication Skills

Education

High School Diploma or GED

Tools

MS Office

eCW EMR System

Job description

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Rothman Orthopaedics is looking for a Front Desk Receptionist to join our Hamilton team! The Front Desk Receptionist greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patient and medical support staff. If you are qualified for and interested in this role, please apply.

Job Title: Front Desk Receptionist

Hours: Mon - Fri: 7am - 4:30pm (40 hrs/wk)

Location: 1079 Whitehorse Mercerville Rd, Hamilton Township, NJ 08610

Qualifications:

• High School Diploma or GED minimum education requirement
• 1+ years of front desk experience in a healthcare setting
• Knowledge of medical terminology and medical insurance
• Computer skills including MS Office and EMR system(s) experience

Primary Duties Include:

• Greet patients and visitors courteously and promptly
• Check in patients, verify and update demographic and insurance info in eCW
• Update eCW on patient arrivals and referral info
• Check out patients and schedule follow-up appointments
• Answer phones professionally, screen calls, and take messages
• Assist patients with ambulatory difficulties
• Screen visitors and respond to routine info requests
• Collect insurance co-payments and referrals
• Balance end-of-day payments
• Assist colleagues with irate patients
• Maintain a neat work area and lobby
• Prepare work for the next day in eCW
• Print necessary paperwork for patient appointments
• Attend meetings as required
• Work with Patient Responsible team to collect past due balances
• Exemplify the organization’s culture and values

Our Commitment To Employees: We offer a professional, nurturing environment with competitive pay, health benefits, tuition reimbursement, paid time off, and retirement plans. Rothman Orthopaedics is an Equal Opportunity Employer committed to diversity and inclusion.

COVID-19 Vaccination Policy: As a condition of employment, vaccination is required. Reasonable accommodations will be considered.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Medical Practices