SWITCHBOARD OPERATOR

Northern Health - BC; Prince Rupert; On-site; CAD 42,000 - 52,000; Full time

Job summary

Northern Health is seeking an experienced Switchboard Operator to support the Health Information department. The role involves clerical duties for patient records, registration, release of information, and handling admissions/discharges while using a switchboard and related communications systems.

The successful candidate will have strong keyboarding skills (≈45 wpm) and knowledge of medical terminology, enabling accurate data entry and efficient information flow within the health system.

Qualifications

• Able to keyboard at 45 w.p.m. and knowledge of medical terminology.

Responsibilities

• Answering phones, taking messages, and transferring calls.
• Performing clerical duties related to patient records including registration and release of information.
• Maintaining and retrieving patient records, assembly, and quantitative analysis.
• Utilizing switchboard, public address and related communications systems to route information.

Skills

45 wpm keyboarding

Medical terminology

Tools

Switchboard system

Job description

Northern Health is looking for an experienced, highly efficient, and self-directed Switchboard Operator to support the Health Information department.

In accordance with the established mission, vision, values, and strategic priorities of Northern Health, and under the general supervision of Manager or designate, the Switchboard/ Health Records Clerk performs clerical duties related to creating and maintaining patient records, record retrieval, assembly, quantitative analysis, release of information, and clerical duties relating to the admission and discharge of patients including registration. Performs a variety of clerical duties such as answering phones, taking messages, transferring calls, fax reports, and restocking supplies. Receives and forwards calls and information utilizing a switchboard, public address and related communications system.

Ability to keyboard at 45 w.p.m. and knowledge of medical terminology required.