Switchboard Clerk

CGI Njoyn; Cornwall; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Switchboard Clerk to join their team. In this vital role, you will be the first point of contact for patients and staff, ensuring smooth communication and operational efficiency. Your responsibilities will include managing switchboard calls, assisting with emergency codes, and supporting nursing staff. This position not only emphasizes the importance of patient safety but also fosters a culture of equity, diversity, and inclusion. If you possess strong organizational skills, a commitment to customer service, and a passion for healthcare, this opportunity is perfect for you.

Qualifications

• Completion of Ontario Secondary School Diploma is required.
• Previous reception experience is preferred.

Responsibilities

• Respond to Switchboard calls and inquiries, acting as a receptionist.
• Perform call-in functions for nursing and book emergency surgical cases.

Skills

Interpersonal Skills

Organizational Abilities

Customer Service Skills

Typing Speed (35 w.p.m.)

Communication Skills

Education

Ontario Secondary School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

• Scheduled all shifts and weekends - Schedule subject to change
• Various - Schedule subject to change
• 700-1900 - Schedule subject to change
• 0700 - 1500 - Schedule subject to change
• 1500 - 2300 – Schedule subject to change

As part of the Cornwall Community Hospital (CCH), you will uphold the mission, vision and ICARE values in order to create a safe environment for patients, families, staff, physicians and volunteers, recognizing “Patient Safety” and “Our People” as priorities in creating a culture of safety and a culture of equity, diversity and inclusion. Cornwall Hospital is committed to providing an accessible work environment. Accommodations are available upon request for candidates taking part in the recruitment/selection process.

Emergency preparedness is a critical aspect of CCH operations. It is essential that all staff and physicians receive training and understand their roles and responsibilities in this field.

Summary of responsibilities

The Switchboard Clerk will respond to Switchboard calls, inquiries, emergency codes and lifeline calls; act as a receptionist; perform call-in functions for nursing and stand-by personnel from diagnostic areas as required; book after hour emergency surgical cases; perform other duties as assigned.

Requirements of the job

1. Completion of Ontario Secondary School Diploma
2. Typing speed of 35 w.p.m.
3. Basic computer skills in Microsoft Word and Excel
4. Organizational abilities with initiative and the ability to work unsupervised
5. Good interpersonal skills and strong team orientation
6. Previous reception experience
7. Good communication and customer service/public relation skills
8. Demonstrated commitment to patient safety
9. Demonstrated regular/punctual attendance
10. Functional level in both official languages (oral and written in English; oral in French – and testing completed)

Asset:
Previous switchboard experience

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Cornwall Community Hospital

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Community Addiction and Mental Health Centre