Surveillance Operator - Surveillance

Hard Rock Hotel Cancun; Ottawa; On-site; CAD 28,000 - 33,000; Full time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking a Casino Surveillance Operator to monitor casino activities via CCTV, ensuring safety and security for guests, staff and assets. You will observe gaming areas, document incidents, and report findings to management, while maintaining confidentiality and regulatory compliance.

The role requires attention to detail, ability to produce accurate reports, and adherence to AGCO regulations.

Qualifications

• Secondary school diploma; post-secondary education in Law and Security preferred.
• 1+ years in Security or gaming-related positions (Cage, Slot, Table Games or Audit).
• Knowledge of computer applications.
• Casino Surveillance or related surveillance experience is an asset.
• Ability to obtain Category 2 Gaming Assistant registration with AGCO.

Responsibilities

• Provide routine surveillance of the gaming floor identifying potential problems and protect assets.
• Conduct reviews and complete reports/logs that could be used as evidence in legal matters.
• Work under AGCO regulations and comply with laws, policies and procedures.
• Maintain awareness of the gaming operation at all times.
• Other duties as assigned; uphold the Hard Rock Brand.

Education

Secondary school diploma

Tools

Computer applications

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Company: Hard Rock Ottawa Hotel & Casino
Location: Ottawa, Ontario
Job Type: Full Time Permanent
Is this a current vacancy? Yes, this is an existing open position.
Compensation: CAD $ 22/Hr.

OVERVIEW

A casino surveillance operator is responsible for monitoring casino activities through CCTV systems to ensure the safety and security of guests, employees, and assets. They observe gaming areas to detect suspicious behavior, policy violations, or potentially fraudulent activities. The role involves documenting incidents and reporting findings to management or security teams. Operators must remain highly attentive and maintain confidentiality while adhering to strict regulatory standards. They also collaborate with security and compliance teams to support a safe and controlled casino environment.

RESPONSIBILITIES

• Responsible for providing routine surveillance of the gaming floor identifying potential problems, such as poor game protection, suspicious individuals, and acting as a support unit to other departments in relation to the protection of company assets.
• Able to pay attention to detail and sound observational skills are critical as you are conducting reviews, writing and completing reports and logs that could be used as evidence in legal matters that have resulted from criminal charges against patrons or employees.
• Works under Alcohol and Gaming Commission of Ontario (AGCO) regulations and comply with all applicable laws, policies and procedures.
• Always maintains an awareness of the gaming operation.
• Other duties as assigned.
• Lives the Brand.

QUALIFICATIONS

• (Related education and experience may be interchangeable on a year for year basis).
• A secondary school diploma, with preference to graduates with a post-secondary education in Law and Security.
• A minimum of one (1) or more years of experience in a Security related field or gaming related positions (Cage, Slot, Table Games or Audit).
• Knowledge of computer applications.
• Casino Surveillance or related surveillance experience an asset.
• The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

ADDITIONAL REQUIREMENTS

• Must obtain and maintain all licenses / certifications per Federal, Provincial, and Gaming Commission.
• Prior experience opening new properties/outlets preferred.
• Must be Nineteen (19) years of age.
• Must be able to work on holidays and weekends, as well as flexible shifts.

PHYSICAL DEMANDS

Ability to stand and sit for extended periods of time. Ability to frequently move objects (lift, push, pull, balance, carry) up to 50 pounds. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environmental characteristics described here may be representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. Duties and responsibilities are typically performed in a professional office setting, but there may be times when you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

CLOSING

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process. Thank you for choosing us as your employer of choice!

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!