Supportive Care Coordinator – Full-time/Contract

Dorothy Ley Hospice; Old Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

Join a compassionate team dedicated to improving the lives of individuals facing serious illnesses. As a Hospice Palliative Care Coordinator, you will provide holistic support to patients and their families, guiding them through the palliative care process. This role emphasizes personalized care, cultural sensitivity, and collaboration with healthcare partners to ensure dignity and respect for every individual. If you are passionate about making a meaningful difference in the community and have the skills to navigate complex care needs, this position offers a rewarding opportunity to contribute to a vital service in the community.

Qualifications

• Bachelor's degree in Social Work, RPN or RN is required.
• Minimum four years’ experience in palliative care is essential.

Responsibilities

• Provide counseling and support to individuals and families at end-of-life.
• Collaborate with healthcare teams to deliver integrated home care.

Skills

Palliative Care

Counseling

Community Resources Knowledge

Interpersonal Skills

Active Listening

Organizational Skills

Microsoft Office Suite

Trauma-Informed Care

Education

Bachelor of Social Work

Registered Nurse (RN)

Registered Practical Nurse (RPN)

Tools

Data Tracking Software

Job description

Do you want to make a difference in the lives of individuals living with serious illness, and their families?

That’s what the professional and passionate team at the Dorothy Ley Hospice does day in and day out. By providing quality compassionate care that supports the physical, emotional, spiritual and psychosocial needs of individuals and families coping with the realities of a palliative illness, we’re helping to make people’s lives better.

We’re looking for a Hospice Palliative Care Coordinator who shares our passion for care to join our team.

As a member of The Dorothy Ley Hospice (DLH) Community Team you will support individuals and those close to them navigate the palliative care process and develop personalized care plans based on individual needs, preferences, hopes and goals. Individual-centered care ensures respect, dignity and choice. As our Hospice Palliative Care Coordinator you will work closely with colleagues in Home and Community Care Support Services, the DLH Community Physician Team, and the DLH Community Team to provide holistic end of life care in the home.

Environment: In the community (home setting of persons served), may include other health care settings; and at The Dorothy Ley Hospice.

Position: Full-time position (37.5hrs/week), 1-year term with possibility for extension.

Key functions of the role include:

• Provide counselling and psychosocial support to individuals at end-of-life and their families. Foster a rapport that enables the individual and their family to explore sensitive issues present when living with serious illness.
• Provide education and information about end of life tailored to each individual and family.
• Contribute to the care of the individual through systems navigation and advocacy.
• Work collaboratively with Home and Community Care Support Services (HCCSS, previously known as the LHIN) and the Dorothy Ley Community Physician Team to provide integrated care in the home.
• Provide care that is culturally appropriate and based on principles of inclusion, equity and diversity.
• Support activities of the hospice to improve access and reduce barriers to hospice care.
• Conduct assessment of the individual’s needs for services and support and collaborate with the individual and their family to develop a holistic care plan reflective of the identified needs and goals.
• Implement the care plan by linking the individual and family to Hospice services (including spiritual care, wellness services, in-home volunteers, caregiver support and residential care) and coordinating access to a broad range of other health and social services as needed.
• Build and maintain relationships with community groups and health care partners.
• Work with community groups and the Manager, Community Programs to develop or modify hospice palliative care programming to be relevant and appropriate for diverse minority groups.
• Support outreach activities to educate community members and health care providers about hospice palliative care and the services provided by the Dorothy Ley Hospice.

Reporting to: Manager, Community Program.

Qualifications:

• Bachelor of Social Work degree, RPN or RN.
• A member in good standing with the applicable regulatory college.
• Minimum four years’ experience delivering palliative care.
• Experience working in a community setting.
• Experience in providing trauma-informed care an asset.
• Evidence of a dedication to continuing education.
• Experience providing Hospice Palliative Care.
• Comfortable working with individuals with a life limiting illness and able to initiate and facilitate discussions addressing issues related to palliative illness.
• Knowledge of community resources relevant to hospice care.
• Commitment to health equity, inclusion, diversity and reconciliation.
• Excellent interpersonal and partnership skills.
• Excellent active listening, oral and written communication skills.
• Ability to work in a self-directed capacity.
• Committed to protecting the privacy and confidentiality of persons served.
• Interest and experience in working with health care partners including volunteers.
• Proven time management and organizational skills.
• Proficiency with Microsoft Office Suite and data tracking.
• Experienced in maintaining client records.

Position requirements:

• A Police Vulnerable Sector check is required as part of employment.
• Ability and comfort with in-home visiting is central to the position.
• Valid driver’s license and access to a reliable vehicle, with insurance covering driving for business purposes.

About Dorothy Ley Hospice

Established in 1990, Dorothy Ley Hospice was created for the community, by the community. What started as an ambitious desire of a small group of community members to provide compassionate end of life care is now an award winning, not-for-profit, and acclaimed outreach and on-site hospice care facility committed to providing compassionate, palliative care to individuals facing life-limiting illness and delivering bereavement services to people learning to live with grief and loss. With funding from community grants, government bodies, private and corporate donors alongside a dedicated community of highly regarded palliative care specialists and healthcare professionals, staff and volunteers, our 12-bed residence and community care teams serve over 2,000 community members each and every year. www.dlhospice.org

Apply now

The Dorothy Ley Hospice is committed to building an inclusive environment and will provide accommodations in accordance with the AODA – Accessibility for Ontarians with Disabilities Act. Please indicate in your application any accommodations you will require throughout the recruitment process.

The Dorothy Ley Hospice is an equal-opportunity employer with a commitment to cultural competence and diversity.

Note: as part of the initial screening process, applicants must confirm that they are fully vaccinated against COVID-19. If applicants are not fully vaccinated, they will be asked to identify any accommodation needs pursuant to a protected ground under the Code. If no such accommodation is identified, the applicant will not be eligible to proceed through the recruitment process.

Submit a cover letter stating what makes you the perfect candidate for this position, along with your resume to: