Support Worker 3

Humana Community Services; London; On-site; CAD 39,000 - 45,000; Full time

Job summary

Humana Community Services in London, Ontario is hiring for a role supporting adults with developmental disabilities in a 24/7 assisted-living setting. The job requires a valid Class G driver’s license and involves overnight, evening, weekend, and holiday shifts.

Applicants should have a post-secondary diploma in CYC/DSW/SSW (PSW not qualifying) and at least 2 years of behavior intervention experience. Multilingual skills are valued; a vulnerable sector check is required.

Qualifications

• Completion of a post-secondary diploma in Child & Youth Worker (CYC), Developmental Services Worker (DSW) or Social Service Worker (SSW) - or an equivalent Human Services program.
• Note: Personal Support Worker (PSW) certifications do not meet the educational requirements for this position.
• Minimum two (2) years of related experience providing behaviour intervention support; knowledge of concurrent disorders and/or dual diagnoses and strategies for support.
• Reliable with a demonstrated commitment to being a dependable member of a team.
• Understanding of support requirements specific to the roles and responsibilities of the job.
• Proficiency in both verbal and written communication.
• Strong leadership, mentorship, advocacy, organization, communication, and problem-solving skills, with attention to detail.
• Ability to work collaboratively with the team, and independently as necessary.
• Capacity to establish, implement, and maintain professional and personal boundaries.
• Multilingualism and diverse lived experiences are assets.

Responsibilities

• Working with adults with developmental disabilities, concurrent disorders and/or dual diagnoses in an assisted-living environment providing 24/7 support to develop daily living skills that support community integration/engagement overnight.
• Collaborate with team to implement care plans that support involvement in person-centered programs that ensure the daily needs of participants are met (medical, personal, physical, financial, hygienic, social, recreational, emotional, developmental), and provide the best quality of life while in compliance with legislated requirements and company policies and procedures.
• Provide a safe and supportive environment for participants requiring varying levels of behavioral interventions; remain calm and focused in crisis situations while utilizing effective de-escalation and decision-making skills.
• Work successfully with diverse groups and demonstrate commitment to principles of equity, diversity, inclusion, and justice.

Education

Child & Youth Worker (CYC)

Developmental Services Worker (DSW)

Social Service Worker (SSW)

PSW certifications not qualifying

Verbal and written communication

Leadership and mentorship

Team collaboration

Boundary management

Multilingualism beneficial

Job description

Compensation: $28.67/ hour plus vacation pay; 2.5% in lieu of benefits

Location: London, ON

Expected End:September 5, 2027

Schedule: 32-40 hrs/week; varied shifts including awake overnights, evenings, weekends, and public holidays

Apply by: Thursday, September 3, 2026, at 11:59 p.m.

Please be advised: A Class G (full) Driver’s License is mandatory for this position.

Summary of Roles & Responsibilities:

• Working with adults with developmental disabilities, concurrent disorders and/or dual diagnoses in an assisted-living environment providing 24/7 support to develop daily living skills that support community integration/engagement overnight
• Collaborate with team to implement care plans that support involvement in person-centered programs that ensure the daily needs of participants are met (medical, personal, physical, financial, hygienic, social, recreational, emotional, developmental), and provide the best quality of life while in compliance with legislated requirements and company policies and procedures
  • Provide a safe and supportive environment for participants requiring varying levels of behavioral interventions; remain calm and focused in crisis situations while utilizing effective de-escalation and decision-making skills
  • Work successfully with diverse groups and demonstrate commitment to principles of equity, diversity, inclusion, and justice

Qualifications:

• Completion of a post-secondary diploma in Child & Youth Worker (CYC), Developmental Services Worker (DSW) or Social Service Worker (SSW)- or an equivalent Human Services program.
  • Please Note: Personal Support Worker (PSW) certifications do notmeet the educational requirements for this position.
• Minimum two (2) years of related experience providing behaviour intervention support; knowledge of concurrent disorders and/or dual diagnoses and strategies for support
• Reliable with a demonstrated commitment to being a dependable member of a team
• Understanding of support requirements specific to the roles and responsibilities of the job
• Proficiency in both verbal and written communication
• Strong leadership, mentorship, advocacy, organization, communication, and problem-solving skills, in addition to attention to detail
• Ability to work collaboratively with the team, and independently as necessary
• Capacity to establish, implement, and maintain professional and personal boundaries
• Multilingualism and having diverse lived experiences are considered assets

Requirements:

• Valid Class G (full) Driver’s License with a 3-year Uncertified Driver Record
• Satisfactory current (within the last 6 months) Vulnerable Sector Check
• Physical Health assessment: verification of up-to-date immunisations, negative TB Skin test (within the last 6 months), COVID vaccination status (2 doses), and ability to meet the physical and psychological requirements of the position
• Current Standard First Aid & CPR, Level C with AED training preferred

Humana Community Services is an equal-opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage, and celebrate diversity, and invite applications from all qualified candidates. If you require accommodation at any stage of the application process, contact us [e-mail] . Employees represented by Local 171 will be given first consideration for these positions. Only selected candidates invited for an interview will be contacted.