Support Technician

Smart Dolphins IT Solutions Inc.; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

Smart Dolphins IT Solutions Inc. seeks a passionate Support Technician in Victoria, BC. This entry-level role emphasizes client service and technical troubleshooting within a positive work culture. Ideal for tech-savvy individuals eager to make an impact and grow in the IT industry.

Qualifications

• Strong technical foundation with a driven approach to learning.
• Passionate about client service and technology.

Responsibilities

• First point of contact for clients, triaging tickets and solving tech issues.
• Create smooth, supportive experiences for clients.

Skills

Client service

Technical troubleshooting

Strong communication

Job description

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Direct message the job poster from Smart Dolphins IT Solutions Inc.

Administrative Coordinator at Smart Dolphins

Thank you for checking out our job posting!

Please apply here: https://careers.risepeople.com/smart-dolphins-it-solutions-inc/en/13145_support-technician

We do not review applications through LinkedIn, so we appreciate you taking the time to do this the Dolphin way!

This is an in-person position; therefore, you must reside in Victoria, BC at the time of hire.

About Us:

Our culture and atmosphere are positive, open, and dynamic. We love our Dolphin lives and always strive to help and elevate each other. We are awesome and we have proof! We are certified as a "Great Place to Work" and placed 15th in the national standing of top 50 businesses with under 50 employees.

More important than specific skills is the candidate’s attitude toward people, technology and Smart Dolphins. A strong technical foundation with a corresponding confident and driven approach to learning and serving clients.

Finding the right person is of paramount importance to us. We hope that this overview of the opportunity sparks a strong interest in that right person. If you feel that this person is you, please submit your resume. We like to receive an up-to-date and applicable resume with a brief cover letter describing why you are an excellent candidate for this position.

We're looking for a Support Technician who’s as passionate about client service as they are about technology.

You’ll be the first point of contact for our clients, triaging tickets, solving tech issues, and creating smooth, supportive experiences every step of the way. This role blends technical troubleshooting, strong communication, and proactive client care.

You’ll find our office filled with thoughtful conversations, tech-savvy teamwork, and the occasional tail-wagging team member. We’re committed to excellence, continuous growth, and supporting one another daily!

Our culture is very important to us and plays a large part in what makes us different, and working with us means being a part of a challenging, innovative and hyper-dedicated team.

If you are passionate about doing your best work, enjoy making an impact, and like having fun, we would love to meet you! Thank you for taking the time to read this message.

Please apply here: https://careers.risepeople.com/smart-dolphins-it-solutions-inc/en/13145_support-technician

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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