Support Staff, Farm & Fire

Pursuit; Banff; On-site; CAD 32,000 - 40,000; Full time

Benefits offered by this job

Inclusive team

Free access to Pursuit attractions

50% off for friends

Hotel, dining, and retail discounts

Mental health and wellness resources

Job summary

Pursuit in Banff, Canada, is hiring for a guest service role within our hospitality group. You will greet and seat guests, making them comfortable and informed about wait times and events, while maintaining service standards and delivering food and drinks to tables.

The position emphasizes delivering a first-class impression, managing seating to sustain service levels, and ensuring a clean, organized dining environment, with a strong focus on guest satisfaction and teamwork.

Qualifications

• Good communication skills, both verbal and written.
• Basic computer skills.
• Ability to stand for up to 8 hours per day.
• Ability to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Ability to lift up to 20 lbs. on a regular basis and up to 50 lbs. frequently.
• Requires manual dexterity to use and operate all necessary equipment.

Responsibilities

• Greet and welcome guests and seat them with a high level of professionalism
• Ensure that the guests are made comfortable, informed of wait times and special events
• Control seating to ensure service levels are maintained at the highest level
• Provide an excellent first impression of the restaurant
• Provide professional food and beverage service to all customers
• Maintain a clean and organized environment
• Deliver food & drinks to tables

Skills

Communication skills

Computer skills

Standing 8 hours

Bending/stooping

Lifting 20–50 lbs

Dexterity

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Role & Responsibilities

• Greet and welcome guests and seat them with a high level of professionalism
• Ensure that the guests are made comfortable, informed of wait times and special events
• Control seating to ensure service levels are maintained at the highest level
• Provide an excellent first impression of the restaurant
• Provide professional food and beverage service to all customers
• Maintain a clean and organized environment
• Deliver food & drinks to tables

Required Skills & Qualifications

• Good communication skills, both verbal and written
• Basic computer skills
• Ability to stand for up to 8 hours per day
• Ability to bend, stoop, squat and stretch to fulfill cleaning tasks
• Ability to lift up to 20 lbs. on a regular basis and up to 50 lbs. frequently
• Requires manual dexterity to use and operate all necessary equipment

The starting wage for this role is $17.00/hour.

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination‑worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions‑led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say "yes" to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories.

PURSUIT PERKS

• Join an inclusive, global team and make life‑long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.