Support Staff - Central Supply & Facilities lead

VetStrategy; Toronto; On-site; CAD 85,000 - 110,000; Full time

Job summary

VetStrategy is seeking a Central Supply & Facilities Lead to oversee non-drug hospital supplies, IT support coordination, and facilities operations at our veterinary specialty and ER hospital. You will manage inventory, streamline IT ticketing, and supervise staff to keep the facility safe, stocked, and running smoothly.

Reporting to the Practice Manager and collaborating with leadership, staff, vendors, and safety committees, you will drive efficiency, support exceptional patient care, and help

Qualifications

• Experience in veterinary, medical, or healthcare settings preferred.
• Supervisory or team-lead experience an asset.
• Strong organizational and time-management skills.
• Professional communication with staff, committees and vendors.
• Familiarity with inventory systems, IT ticketing platforms, and facilities management systems (training provided).
• Proactive problem-solving mindset with attention to detail.

Responsibilities

• Oversee ordering, receiving, and distribution of all non-drug hospital supplies.
• Monitor stock levels and implement systems to prevent shortages or excess.
• Build and maintain relationships with suppliers, shipping vendors, and service reps.
• Track backorders, shipping delays, and substitutions, updating staff as needed.
• Maintain records of supply usage and expenses for budgeting and forecasting.
• Serve as the primary liaison between hospital staff and the IT support team.
• Collect, prioritize, and submit IT support requests through the ticketing system.
• Track ticket progress and communicate updates or resolutions to staff.
• Identify recurring issues with leadership and recommend improvements.
• Coordinate service requests through the hospital's facilities ticketing system (Service Channel).
• Coordinate with facilities teams and vendors for on-site repairs and upgrades.
• Conduct regular facility and equipment checks, escalate concerns as needed.
• Supervise janitorial staff and ensure a safe, clean hospital environment.
• Collaborate with Joint Health and Safety Committee to address actions timely.

Skills

Leadership experience

Organizational skills

Time management

Communication skills

Problem solving

Team collaboration

Tools

Service Channel

Inventory software

Facilities management systems

Job description

Across Canada, VetStrategy is a network of veterinary practices united by a shared purpose: healthy animals, happy owners.

We Bring This To Life Through Three Promises

• Our People Promise – To be a great place to work.
• Our Customer Promise – To deliver world-class veterinary care, locally.
• Our Sustainability Promise – To be a force for good.

Guided by our values—We Care, We Dare, We Share—we prioritize well-being, embrace challenges, and foster collaboration. Rooted in passion and compassion, we support our people, patients, their families, and our communities. Humble and approachable, we achieve more together.

Central Supply & Facilities lead

Key Responsibilities

Inventory Management (Supplies Only)

• Oversee ordering, receiving, and distribution of all non-drug hospital supplies.
• Monitor stock levels and implement systems to prevent shortages or excess.
• Build and maintain positive relationships with suppliers, shipping vendors, and service representatives.
• Track backorders, shipping delays, and substitutions, communicating updates to staff as needed.
• Maintain accurate records of supply usage and expenses for budgeting and forecasting.

IT Support Coordination

• Serve as the primary liaison between hospital staff and the IT support team.
• Collect, prioritize, and submit IT support requests through the hospital ticketing system.
• Track ticket progress and communicate updates or resolutions back to staff.
• Partner with leadership to identify recurring issues and recommend process or equipment improvements.

Facilities & Environmental Operations

• Manage service requests through the hospital’s facilities ticketing system (Service Channel).
• Coordinate with facilities teams and third-party vendors for on-site repairs, replacements, and upgrades.
• Conduct regular facility and equipment checks, escalating concerns as needed.
• Supervise janitorial staff, fostering collaboration to ensure the hospital environment is clean, safe, and operational at all times.
• Liaise with the Joint Health and Safety Committee to ensure flagged actions are appropriately addressed in a timely manner.

Qualifications

• Previous experience in veterinary, medical, or healthcare settings preferred.
• Supervisory or team-lead experience an asset.
• Strong organizational and time-management skills, with the ability to balance multiple priorities.
• Professional communication skills for coordinating with staff, committees, and external vendors.
• Familiarity with inventory systems, IT ticketing platforms, and/or facilities management systems (training provided).
• Proactive problem-solving mindset with attention to detail.

Reporting & Collaboration

• Reports directly to the Practice Manager and/or Hospital Director.
• Collaborates closely with hospital leadership, medical and technical staff, janitorial team, external vendors, and the Joint Health and Safety Committee.

Why Join Us?

This is a hands-on leadership role where you’ll directly contribute to the safety, efficiency, and daily functionality of a busy veterinary specialty and ER hospital. By keeping supplies stocked, technology running, facilities maintained, and the hospital environment safe, you’ll ensure our teams can focus on what matters most—delivering exceptional patient care.

Do not miss out on this unique opportunity to join a fun and dynamic team!

VetStrategy is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

If you require accommodation, please reach out to [e-mail].