Support Services Worker

The Salvation Army Belkin Communities of Hope

Vancouver

On-site

CAD 35,000 - 45,000

Part time

14 days+

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Job summary

The Salvation Army Belkin Communities of Hope is looking for a Support Services Worker in Vancouver, BC. This role requires assisting clients and staff, managing cash transactions, and ensuring safety within the facility. Strong interpersonal and communication skills are essential, alongside the ability to handle crisis situations.

This casual, on-call position demands flexibility in working various shifts, including evenings and weekends. Join a dedicated team committed to providing quality support to people in need.

Qualifications

Proven understanding of addiction issues and mental health.
Strong interpersonal behavioral skills.
Ability to lift 30 lbs.

Responsibilities

Assist and support clients and staff in a professional manner.
Handle cash transactions accurately.
Conduct rounds for safety checks of the facility.

Skills

Interpersonal skills

Communication skills

Crisis management

Confidentiality

Cash handling

Education

Completion of Grade 12 or equivalent

Current First Aid/CPR training

Job description

EMPLOYMENT OPPORTUNITY

The Salvation Army British Columbia

POSITION: Support Services Worker

FACILITY: Belkin House, Vancouver, BC

Job No.: JR112027

POSITION PURPOSE SUMMARY

To meet the needs of our fellow staff, residents and community in a professional manner meeting the highest standard of safety, etiquette, service and hospitality

KEY ACCOUNTABILITIES

To conduct oneself in a pleasant, professional, client and staff focused manner
To assist and support clients, community and staff; fielding basic inquiries, providing information, guidance internal referrals within the framework of established policies and procedures
To assist residents to understand, and ensure they comply with, the various restrictions of the facility in a firm but polite and diplomatic manner
To provide basic problem solving and dealing with problem clients and individuals requiring discipline, without force, in a quiet and efficient manner
To participate in facility or professional group seminars and staff meeting to increase knowledge and program development as required
As assigned:
- answer main switchboard and ensure that all telephone calls are answered and redirected in a proper, polite and helpful manner
- monitor computerized security and camera systems for the safety and security of the staff and residents
- handle cash, issue receipts and perform basic clerical functions and data‑entry
- conduct rounds / physical checks of the building to ensure staff, resident and facility safety and security according to established policy
- To perform emergency services communication (police, fire, ambulance) and to perform functions outlined in the fire plan and safety procedures, helping to ensure the safety of staff and residents
- To prepare "Occurrence Reports", logs, data entry and statistics as required, according to policies and procedure
- To maintain awareness of any problems (medical, behavioural, or other) experienced by clients and report pertinent information in desk log and to supervisor
- Perform other related duties as required

WORKING CONDITIONS

This position is a security‑related position that requires one to work in a stressful environment, often dealing with clients and community in crisis situations brought about by diverse problems. The ability to function independently, frequently under pressure whilst managing multiple concurrent tasks including emergency situations is an on‑going expectation of this position.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

EDUCATION, QUALIFICATIONS AND CERTIFICATIONS

Completion of Grade 12 or the equivalent education, training and experience
Current First Aid/CPR training and willingness for Non‑Violent Crisis Intervention training
Proven understanding of addiction issues, mental health issues & homelessness
A mature individual, who is willing to work alongside the Belkin House Mission
Strong interpersonal behavioural skills with the ability to maintain confidentiality
Previous experience in shelter, security and/or hospitality industries
A proven ability to handle and record cash transactions
To submit to an enhanced security screening
Strong written and oral communication skills
Base knowledge of Privacy issues
Ability to maintain confidentiality
Ability to lift 30 lbs
Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.