Support Worker - Transitional Housing Evergreen

The Salvation Army in Canada; Vancouver; On-site; CAD 31,574 - 39,454; Part time

Job summary

A charitable organization in Vancouver seeks a Residential Support Worker (On Call) to support individuals in a transitional housing environment. You will supervise residents, provide emotional support, and assist with administrative tasks. This role requires strong organization and communication skills, and a high school diploma is mandatory. The salary range is $22.92 to $28.64 hourly, based on experience and skills.

Qualifications

• Minimum 10 months’ experience in a residential or supportive housing setting.
• Working knowledge of Word, Outlook, and Excel.
• Ability to work independently and exercise sound judgment.

Responsibilities

• Supervise resident activity during assigned shifts.
• Respond to resident inquiries according to Centre policies.
• Provide initial response to emergencies.
• Assist with resident intake and departures.
• Support connections with Salvation Army programs.

Skills

Strong organization

Problem-solving

Communication skills

De-escalation abilities

Integrity

Confidentiality

Professionalism

Education

High school diploma

Post‑secondary education in a related field

First Aid / CPR certification

Non‑Violent Crisis Intervention (or willingness to be trained)

Addictions and/or Mental Health training (or willingness to be trained)

WHMIS

FOODSAFE Level 1 (or willingness to be trained)

Tools

Word

Outlook

Excel

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

This is an evergreen posting used to build a talent pipeline for future Residential Support Worker (On Call) vacancies at Grace Mansion Manor. Applications are reviewed on an ongoing basis, and qualified candidates may be contacted as positions become available.

Why Work at Belkin House – Grace Manor Mansion

Grace Mansion Belkin House is a well-established Transitional Housing Community Residential Facility in Vancouver, known for its commitment to safe, stable housing for individuals who are at risk of experiencing homelessness, reintegration, accountability, and respect.

The team plays a critical role in supporting individuals as they work through barriers that may have contributed to lack of housing, as well as help residents build supports in the community and gain skills that will lead to breaking the cycle of homelessness. Transition back into the community, working closely with the Correctional Service of Canada and community partners.

Position Purpose

The Residential Casual Support Worker (On-Call) supports residents of Grace Mansion Manor in their personal development, life skills, and overall well‑being within a transitional housing environment. The role focuses on providing supervision, administrative support, and compassionate assistance to help residents work toward stability, independence, and their full potential, while upholding The Salvation Army’s Mission, Values, and policies.

Key Responsibilities

Resident Support & Supervision

• Supervise and monitor resident activity during assigned shifts
• Respond to resident inquiries in accordance with Centre policies and procedures
• Support residents during physical, emotional, or mental health crises
• Provide initial response to emergencies (e.g., fire alarms, critical incidents)
• Help clients connect to supports in the community and with meeting personal goals
• Complete wellness and building safety checks.

Administrative & Intake Support

• Answer phones and direct inquiries appropriately
• Admit visitors according to established guidelines
• Assist with resident intake, departures, applications, and waitlist updates
• Maintain accurate files, records, and statistics
• Receive resident rent and secure funds according to written protocols, when required.

Community & Resource Coordination

• Research and maintain knowledge of issues impacting residents
• Support connections with Salvation Army programs, government services, and community agencies
• Assist with coordination of resources to support resident stability and growth.

Professional Conduct & Team Collaboration

• Maintain confidentiality and professional boundaries at all times
• Work collaboratively with Program Manager, Case Workers, Chaplain, and support staff
• Perform additional duties as assigned by the Program Manager.

Education & Experience

Education & Certifications

• High school diploma required
• Post‑secondary education in a related field is an asset
• First Aid / CPR certification
• Non‑Violent Crisis Intervention (or willingness to be trained)
• Addictions and/or Mental Health training (or willingness to be trained)
• WHMIS
• FOODSAFE Level 1 (or willingness to be trained).

Experience

• Minimum 10 months’ experience in a residential or supportive housing setting
• Working knowledge of Word, Outlook, and Excel.

Skills & Capabilities

• Strong organization, problem‑solving, and communication skills
• Ability to de‑escalate individuals in stressful situations
• High standards of integrity, confidentiality, and professionalism
• Ability to work independently and exercise sound judgment
• Criminal Record Review Act clearance to work with vulnerable adults

Compensation Statement

The target hiring range for this position is $22.92 to $28.64 with a maximum of $34.37.

Compensation

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.