Support Engineer in Test (Bilingual – French/English)

YuJa Inc.; Toronto; Vor Ort; CAD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Health, vision, and dental benefits

RRSP

Gym subsidies

Flexible work hours

Paid sick days

Zusammenfassung

YuJa Inc. is looking for a Support Engineer in Test to ensure stability of our educational technology stack and infrastructure. You will design and run test plans, perform manual testing, and document defects for prompt resolution by developers.

With 1–2 years in customer service and bilingual French/English, you will communicate clearly, track issues, and support timely responses while adapting to flexible hours, including evenings and weekends.

Qualifikationen

• Experience creating and executing thorough test plans and test cases per project specs.
• Strong ability to manually test software to evaluate functionality.
• 1–2 years of customer service experience with bilingual French and English required.
• Document defects clearly, providing precise details to help developers resolve issues.
• Possess regression testing skills to verify changes do not introduce new problems.
• Maintain comprehensive test documentation including plans, cases and reports.
• Monitor testing progress and promptly report issues to the project team.
• Ability to work non-standard hours including evenings, nights and weekends.
• Proficient with online and remote-connecting tools; thrive in a non-scripted helpdesk environment.
• Excellent time, task management and written/verbal communication skills.
• Think on Your Feet with strong problem-solving abilities.

Aufgaben

• Create and implement thorough test plans and test cases.
• Manually test software to validate functionality and reliability.
• Document defects and communicate findings to developers clearly.
• Perform regression testing after changes or fixes.
• Maintain test documentation and reports for audits and reviews.
• Track progress and escalate issues when needed to the technical lead.
• Support flexible shift patterns including evenings and weekends.
• Use remote tools to connect with teams and reproduce issues.
• Provide timely responses to incoming requests and follow through on tickets.

Kenntnisse

Test planning

Manual testing

Bilingual French/English

Defect documentation

Regression testing

Test documentation

Issue reporting

Time management

Communication skills

Troubleshooting

Ausbildung

Bachelor's degree in Information Technology or Computer Science

Tools

Remote testing tools

Jobbeschreibung

About Us

YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.

For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team member’s contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve.

About the Role

As a Support Engineer in Test, you will play a pivotal role in ensuring the stability and reliability of our company's infrastructure and software environment. Your responsibilities extend beyond traditional support functions, encompassing rigorous quality assurance testing to enhance our educational technology solutions.

About You

• Proficiency in creating and implementing thorough test plans and test cases in accordance with project specifications


• Competence in manually testing software to evaluate functionality


• 1–2 years of customer service experience, with bilingual French and English proficiency(must have)


• Skill in documenting and communicating defects effectively, offering developers precise and comprehensive information for prompt resolution


• Capability to conduct regression testing to verify that software alterations do not introduce fresh issues.


• Proficiency in meticulously maintaining comprehensive test documentation, encompassing test plans, test cases, and test reports


• Competence in monitoring testing progress and promptly reporting issues to project


• Ability to work under flexible hours like evenings, midnight, and weekends


• Proficient in the use of online and remote-connecting software


• Demonstrated ability to function in a non-scripted helpdesk environment. This position requires the ability to examine, question, explore and troubleshoot a variety of issues


• Excellent time and task management skills


• Excellent written and verbal communication skills


• Technically skilled with good problem-solving abilities (Think on Your Feet)


• Ability to provide timely responses to all incoming requests immediately or within 1 hour


• Assess severity/impact level and prioritize support requests accordingly. And elevate to technical lead if needed


• Ability to provide excellent follow-through on all open, pending, and resolved tickets that come to helpdesk

Educational Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field.

Why You’ll Love Working Here

YuJa is a multiple-time honoree on Forbes’ list of Best Start-Up Employers in America. We offer a competitive compensation package that include a base salary starting at CAD 60,000/year and comprehensive benefits and engagement opportunities.

Comprehensive Benefits:

• Health, vision, and dental benefits, 100% employer-paid


• Additional benefits include RRSP, gym subsidies, and more


• Work-life balance including flexible work hours to create an ideal work-life balance


• Paid sick days and flex days

Team Engagement:

• Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more


• Office perks including company-provided snacks, drinks and events


• Employee recognition programs, such as gift cards and “Employee of the Week” rewards


• Professional growth including continuous learning opportunities and reimbursements to support personal and professional development


• Hands-on experience working with senior-level business leaders

Schedule

• 40 hours/week


• Rotational Shifts - Day/Afternoon/Night shifts


• Monday to Friday/Weekends


• Holidays

Equal Opportunity Employer & Accommodations

YuJa is an equal opportunity employer and values diversity at our company. We are committed to fostering an inclusive and accessible recruitment process and work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodation at any stage of the recruitment process, please let us know. You may indicate your accommodation needs by contacting us directly at [e-mail]. We will work with you to provide appropriate accommodations to support your participation in the hiring process. All accommodation requests will be handled confidentially.