Support Engineer

Amazon; Vancouver; On-site; CAD 70,000 - 117,000; Full time

Job summary

Amazon Development Centre Canada ULC in Vancouver is seeking Software Development Engineers to tackle real-world problems and scale distributed systems. You’ll join a team that supports selling partner services with robust, reliable software and strong cross-functional collaboration across engineering, operations, and support.

Ideal candidates bring 4+ years of software development or tech support, strong scripting, debugging, and RESTful API experience, plus a working knowledge of UNIX/Linux.

Qualifications

• 4+ years of software development or technical support experience.
• Experience scripting in modern programming languages.
• Experience troubleshooting and debugging technical systems.
• Experience in agile/scrum or related collaborative workflow.
• Experience troubleshooting and documenting findings.
• Experience analyzing and troubleshooting RESTful web API calls.

Responsibilities

• Provide support of incoming tickets, including extensive troubleshooting tasks across multiple products.
• Work on operations and maintenance driven coding projects, primarily in Java.
• Software deployment support in staging and production environments.
• Develop tools to aid operations and maintenance.
• Collaborate with engineering to take over active support issues and build a team knowledge base.

Skills

Software development

Scripting languages

Troubleshooting

Agile/Scrum

Documentation

RESTful APIs

Tools

UNIX/Linux

Job description

Description

Selling on Amazon is one of the company's fastest-growing businesses. Since 1999, third-party sellers have grown to account for 58% of Amazon sales, with a 52% annual growth rate compared to 25% for Amazon's first-party sales. The Selling Partner Financial Technology team aims to enable every partner to thrive globally by providing a trusted, simple, and intuitive financial experience. We support Stores Partners with foundational capabilities for financial event onboarding, balance tracking, payouts, collections, risk reduction, and internal financial reporting.

Currently serving 2.7M+ active sellers across 35+ Amazon internal businesses, we apply state-of-the-art technology to solve complex business problems. Our projects have significant visibility and impact, directly tied to Amazon's profitability and growth. We seek Software Development Engineers (SDEs) who want to stretch both their technical abilities and business awareness.

Ideal candidates will have sound technical acumen and enthusiasm for real-world problem-solving, an innovative mindset and persistence in tackling challenges, broad technical skills to optimize data synthesis and complex business rules, and the ability to employ the latest technology in supporting Amazon's next-generation selling partner services. As a team member, you'll gain unique insights into Amazon.com's operations, from back-end systems to business models and selling partner relationships.

The role requires exemplary analytical, critical thinking, and problem-solving skills, passion for maintaining highly reliable, distributed systems operating 24/7/365, effective collaboration with internal users, cross-functional development teams, and technical support, as well as excellent communication skills, self-motivation, flexibility, and a strong work ethic. Join our top-notch engineering team to build innovative software, develop advanced customer experiences, and make history while having fun!

Key job responsibilities

• Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
• Work on operations and maintenance driven coding projects, primarily in Java
• Software deployment support in staging and production environments
• Develop tools to aid operations and maintenance
• Work with engineering team for taking over active support issues and creating a team specific knowledge base and skill set

Basic Qualifications

• 4+ years of software development, or 4+ years of technical support experience
• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems
• Experience in agile/scrum or related collaborative workflow
• Experience troubleshooting and documenting findings
• Experience analyzing and troubleshooting RESTful web API calls

Preferred Qualifications

• Knowledge of distributed applications/enterprise applications
• Knowledge of UNIX/Linux operating system

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 70,100.00 - 117,000.00 CAD annually

Amazon Development Centre Canada ULC

Job ID: A10464306