Support Analyst

Powerappsportals; Toronto; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Comprehensive benefits

Pension plan

Short-term sickness plan

Personal days

Training and development

Employee and family assistance program

Job summary

Legislative Assembly of Ontario invites applications for a Support Analyst in the Technology Services Branch. You will collaborate with IT professionals to deliver timely IT service desk support in a politically sensitive setting.

The role requires a post-secondary IT diploma with 1–3 years’ experience, solid knowledge of Windows 10, Office 365, Azure, PowerShell, and experience with SharePoint, Teams, and VPN/VoIP.

Qualifications

• Post-secondary diploma in Information Technology and 1–3 years’ experience or equivalent delivering IT services in a team environment.
• Expertise in Microsoft technologies including Office 365, Azure and Active Directory management using PowerShell.
• Desktop compute environment knowledge: Windows 10 and Office 2016/Office 365.
• Experience with ERP and collaboration apps such as SharePoint, Microsoft Dynamics, Teams, Zoom.
• Experience supporting users on-site and remotely using VPN, VoIP.
• Familiarity with LAN/WAN networking; TCP/IP, DNS, DHCP, and RDP.
• Experience with service desk ticketing systems and remote user support is an asset.
• Strong customer service orientation with excellent oral/written communication.
• Experience in project teamwork, technical documentation, and researching technology issues.

Responsibilities

• Work collaboratively with internal clients.
• Exercise judgement and discretion while providing services in a sensitive political environment.
• Problem-solve to resolve IT incidents quickly in a high-pressure ITIL Service Desk environment.
• Provide user support to minimize interruptions in computer services.

Skills

Customer service

Communication

Teamwork

Technical documentation

Problem solving

Education

Post-secondary diploma in Information Technology

Tools

PowerShell

Office 365

Azure

Active Directory

SharePoint

Microsoft Dynamics

Teams

VPN

Job description

• Division: Information and Technology Services

Are you ready to embark on an extraordinary journey to shape the future of Ontario's Legislative Assembly, with innovation and excellence in parliamentary operations? At the Office of the Assembly, we're not just supporting Parliament; we’re a dynamic team dedicated to driving change and making an impact every day.

At the heart of our mission is to provide non-partisan administrative and procedural services to all MPPs, along with operational support for the daily activities of the Legislative Assembly of Ontario. Our success is intricately tied to the strength and diversity of our staff, as we champion our core values: integrity, inclusiveness, collaboration, and excellence.

Looking for a rewarding career where you can share your expertise in a Support Analyst capacity? Seize this opportunity to embody our organizational values within our Technology Services Branch. As a valued member of our team, reporting directly to the Manager, Service Desk, you will collaborate closely with a dynamic group of IT professionals.

This is a vacant position

What You’ll Do

You’ll act with integrity to:

• Work collaboratively with internal clients.
• Exercise judgement, tact and discretion while providing services in a sensitive political work environment.

You’ll support our collaboration as you:

• Problem-solve to resolve IT incidents quickly, in a high-pressure ITIL Service Desk environment.
• Provide support to users to minimize interruptions in computer services.

How You Qualify

You demonstrate excellence through your:

• Post-secondary diploma in Information Technology and, one to three years’ experience or equivalent delivering IT services in a team environment to support organizational goals.
• Expertise in current Microsoft Technologies e.g. Cloud Computing, Office 365, Azure and Active Directory Management using PowerShell.
• Expert knowledge of Desktop Compute environment: Windows 10 and Microsoft Office 2016/Office 365.
• Practical Experience with ERP and Collaboration application e.g. SharePoint, Microsoft Dynamics, Teams, Zoom.
• Experience in Supporting users interactively onsite and remotely using VPN, VoIP.
• Familiarity with LAN, WAN Networking protocols e.g. TCP/IP, DNS, DHCP and RDP.
• Previous experience on a Service Desk ticketing system, processing telephone inquiries, and remote user support is a definite asset.
• Strong service-oriented attitude complemented by a good understanding of customer service as well as well-developed oral and written communication skills.
• Experience with project teamwork, writing technical documentation and researching technology issues.

Here’s what awaits you:

• A team of dedicated professionals.
• A comprehensive benefit and pension package including a comprehensive short term sickness plan and personal days.
• Support for your career through training and development.
• Access to an employee and family assistance program.

Join us in shaping the future of Ontario's Legislative Assembly. Your journey starts here!

The Legislative Assembly of Ontario is proud to be an equal opportunity employer who champions diversity and inclusion. We foster an environment where unique perspectives are valued, ensuring that everyone has the opportunity to make a meaningful impact. If you need accommodations during the application process, please don’t hesitate to reach out to us at [e-mail] .

While we appreciate your interest in obtaining employment with the Legislative Assembly of Ontario, only those selected for an interview will be contacted.