Support Agent, Group Insurance

Desjardins; Toronto; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Annual bonus

4 weeks vacation

Pension plan

Group insurance with telemedicine

Wellness expense reimbursement

Job summary

Desjardins is seeking a Support Agent for Group Insurance to provide administrative and operational support to the Group Insurance Business Development division. The role includes data entry, data processing and reporting to help maximize productivity and drive results, with a focus on accuracy and efficient workflows.

Ideal candidates hold a college diploma, have at least one year of relevant experience, and demonstrate advanced Office365 skills.

Qualifications

• College diploma required; relevant experience valued.
• Minimum of one year of relevant experience.
• Other combinations of qualifications and experience may be considered.
• Advanced proficiency in Office365 apps and related tools.

Responsibilities

• Ensure the completion of the unit's administrative business processes.
• Perform analysis and generate reports/statistics.
• Carry out administrative, operational and quality controls.
• Take corrective measures and follow-ups as needed.
• Provide user support for tools and systems.
• Data entry, extraction, processing and coding tasks.
• Provide information related to policies, programs and processes.
• Prepare or revise presentations and related documents.

Skills

Action oriented

Customer focus

Drive results

Nimble learning

Situational adaptability

Equity & Inclusion

Education

College diploma in a related field

Tools

Office365 suite

Job description

As a Support Agent, Group Insurance, you provide administrative and operational support to our Group Insurance Business Development division. You strive to maximize operational productivity. This may include working in one or more sub‑specialties, such as data entry, data processing and verification of database data integrity. You perform administrative, office and other tasks to help your unit achieve operational objectives and carry out initiatives in accordance with the detailed guidelines in place. The ability to drive results in therefore essential. You help process and analyze information, solve problems and prepare recommendations, tailoring your approach as needed. You also help users operate tools and systems effectively. More specifically, you will be required to:

Responsibilities

• Ensure the completion of the unit's administrative business processes.
• Perform analysis.
• Produce or revise reports and statistics.
• Carry out various administrative, operational and quality controls.
• Take corrective measures and carry out the required follow‑ups.
• Provide support to users in the efficient use of tools and systems.
• Perform various administrative tasks related to data entry, extraction, processing, compilation and coding.
• Provide various information related to policies, programs and processes in your field.
• Prepare or revise presentations and other related documents.

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

Benefits apply based on eligibility criteria.

What you bring to the table

• College diploma in a related field
• A minimum of one year of relevant experience.
• Please note that other combinations of qualifications and relevant experience may be considered
• Advanced proficiency in Office365 apps (Microsoft Outlook, Word, PowerPoint, Excel, Teams, SharePoint and OneNote)
• Intermediate knowledge of office management systems and procedures

Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first.