Supply Chain & Shipping Associate (Part-Time)

Userful; Calgary; On-site; CAD 22,000 - 30,000; Part time

Job summary

Userful is seeking a part-time Supply Chain & Shipping Associate to join our Calgary team. This on-site role is the primary contact for hardware logistics, handling shipments for customers and events, with a structured schedule around 24 hours per week.

The position suits students or individuals seeking supplemental income, offering hands-on experience in operations and inventory management while collaborating with cross-functional teams across the organization.

Qualifications

• Experience in shipping, receiving, supply chain administration, or logistics.
• Familiarity with major courier portals for complex shipments.
• Strong organizational skills with accurate inventory tracking.
• Excellent written and verbal communication to coordinate onsite and remote teams.
• Experience with enterprise hardware or related equipment is a plus and training is available.

Responsibilities

• Manage day-to-day shipping and receiving of hardware.
• Coordinate with couriers (DHL, FedEx) and provide quotes & ETA.
• Prepare and ship onboarding welcome kits.
• Support event logistics for trade shows.
• Assist with monthly hardware inventory counts.
• Help update internal supply chain tracking sheets.
• Learn HubSpot functions to support data entry.

Skills

Shipping experience

Courier portals

Detail-oriented

Communication

Technical aptitude

Tools

HubSpot

Job description

About Userful

Userful is a global technology company delivering enterprise visualization and operational intelligence solutions for mission-critical and enterprise environments. Our platform helps organizations improve collaboration, operational visibility, monitoring, and decision-making across control rooms, operations centers, workplaces, and enterprise environments.

About Userful

Userful is a global technology company delivering enterprise visualization and operational intelligence solutions for mission-critical and enterprise environments. Our platform helps organizations improve collaboration, operational visibility, monitoring, and decision-making across control rooms, operations centers, workplaces, and enterprise environments.

About The Role

We are seeking an organized and detail-oriented Part-Time Supply Chain & Shipping Associate to join our Calgary team. In this on-site role, you will act as the primary point of contact for our physical hardware logistics, ensuring our products, internal shipments, and trade show equipment get exactly where they need to go.

This position offers a predictable, structured schedule of approximately 24 hours per week spread across 3 days during standard business hours. It is ideal for post-secondary students, individuals seeking supplemental income, or anyone looking for a focused, hands‑on role that balances alongside studies or other personal commitments while gaining valuable operational experience.

Key Responsibilities

• Shipping & Receiving: Manage the day-to-day shipping and receiving of hardware. This includes processing internal shipments and fulfilling customer shipments.
• Complex Logistics: Handle complex customer shipping issues and coordinate with major couriers like DHL and FedEx. Provide accurate shipping quotes and estimated times of arrival to customers.
• Onboarding Kits: Prepare, print documents for, and ship customer Welcome kits for new user onboarding.
• Event Logistics: Prepare, pack, and coordinate the shipping of equipment for industry trade shows alongside the events team.
• Inventory Management: Assist with conducting the monthly hardware inventory count.
• Supply Chain Administration: Learn to update internal supply chain tracking sheets and coordinate drop-shipments.
• HubSpot Backup: Learn key functions in HubSpot to provide coverage for supply chain related data entry

Qualifications & Skills

• Experience: Prior experience in shipping, receiving, supply chain administration, or logistics is preferred.
• Courier Knowledge: Familiarity working with major courier portals for complex shipments.
• Detail-Oriented: Strong organizational skills with a commitment to accurate inventory tracking and shipment routing.
• Communication : Excellent written and verbal communication skills to coordinate with both on-site and remote team members.
• Technical Aptitude : Experience working with enterprise workstations, servers, GPUs, networking equipment, and other computer components is an asset but not required. We are willing to train the right candidate.