Supply Chain Claims Analyst

Socket.dev; Brampton; On-site; CAD 57,000 - 75,000; Full time

Benefits offered by this job

Bonus up to 7% of base salary

Job summary

Sofina is seeking a Customer Claims Analyst to investigate and analyze customer claims and deductions, driving root cause actions and corrective measures. You will collaborate with Customer Supply Chain, Finance, Sales and Logistics to reduce noncompliance fines and ensure timely dispute resolution.

You will gather supporting documents, monitor claim status, and provide training to supply chain specialists on new tools and processes, including the claims portal and customer trackers.

Qualifications

• Bachelor's degree in Business or related field is required.
• Strong analytical and negotiation skills are essential.
• Excellent verbal and written communication abilities.
• Proficiency in MS Office (Access, Word, Excel, PowerPoint, Outlook).

Responsibilities

• Monitor KPIs to drive performance improvements and enhance customer experience.
• Support reduction of claims through recovery and root-cause analysis.
• Prepare reports for weekly meetings with customers and stakeholders; identify opportunities and risks.
• Own investigation process of claims and ensure proper documentation for disputes.
• Leverage claims portal and internal tools to action OTIF claims promptly.
• Collaborate with cross-functional teams to identify and address OTIF issues and prevent recurrence.

Skills

Analytical skills

Negotiation

Verbal communication

Written communication

MS Office

Education

Bachelor's degree in Business or related field

Tools

Claims portal

CRM software

Job description

Job Summary:

Reporting to Manager, Customer Claims is responsible for investigating customer claims and deductions to drive to the root cause, propose corrective actions and prepare backups for claim disputes. In collaboration with Customer Supply Chain, Finance, Sales, and Logistics this role plays a pivotal part in day-to-day claims process working towards overall reduction of noncompliance fines by determining and addressing root cause issues. Customer Claims Analysts ensure all customer claims are resolved in a timely matter, gather required supporting documents to file claim disputes, and monitors claim status.

Key Responsibilities:

• Monitor key KPIs—on-account balances, in-process dollars, and in-process days—to drive performance improvements while enhancing the overall customer experience.
• Support reduction of claims with improved recovery, root cause analysis and overall customer experience.
• Help prepare reports for weekly meetings with the customers and internal stakeholders to identify areas of opportunity and provide recommendations. Internally, you will support communication with key stakeholders to call out exceptions in OTIF, flag risks, and provide actionable recommendations and be proactive with service issues.
• Own the investigation process of claims, ensure proper back us are filed and in alignment with customer noncompliance manuals.
• Leverage internal tools as well as customer portals to action all OTIF claims as soon as they happen.
• Work internally at Sofina with cross-functional teams to root cause frequent OTIF issues and minimize re-occurrence. Track and measure.
• Maintain database of customer specific OTIF requirements.
• Provide training and support to customer supply chain specialists to ensure proper investigation process, credit issuance and usage of new tools (Claims portal, customer trackers)

Requirements:

• Degree in a Business Discipline and minimum of 1-3 years of relevant experience
• Understanding CPG Environment
• Strong skill in MS Office applications (Access, Word, PowerPoint, Excel, Outlook) and the Internet
• Excellent verbal and written communication skills.
• Strong analytical and negotiations skills

Hiring Range:

• Hiring Range: CAD $56,523 - $75,458
• Bonus: This position is eligible for a bonus up to 7% of base salary subject to the plan terms and conditions.
• Please note that the expected hiring range provided is derived from a group of like roles within Sofina. The final offer amount for this role will be dependent on geographical region, applicable experience, skillset of the candidate and internal equity.

This position is currently an active vacancy.