Supply Chain Claims Analyst

Sofina Foods Inc.; Brampton; On-site; CAD 57,000 - 75,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Sofina Foods Inc. is seeking a Customer Claims Analyst to investigate claims and deductions, driving root-cause analysis and corrective actions. You will collaborate with Customer Supply Chain, Finance, Sales and Logistics to minimize noncompliance fines and ensure timely resolution of all claims.

The role focuses on gathering supporting documents, filing disputes, and monitoring claim status while partnering with internal stakeholders to improve OTIF performance.

Qualifications

• Degree in a Business Discipline (e.g., BBA, BCom, or related).
• 1–3 years of relevant experience in claims, finance, or supply chain.
• Strong MS Office skills (Access, Word, PowerPoint, Excel, Outlook) and Internet proficiency.

Responsibilities

• Investigate customer claims and deductions to determine root causes and propose corrective actions.
• Collaborate with Customer Supply Chain, Finance, Sales and Logistics to reduce noncompliance fines.
• Prepare reports for weekly meetings with customers and internal stakeholders; identify opportunities and provide actionable recommendations.
• Own the investigation process; ensure proper documentation and alignment with manuals.
• Utilize internal tools and customer portals to action OTIF claims; track progress and outcomes.

Skills

Communication skills

Negotiation skills

Analytical thinking

Education

Business degree

Tools

MS Office

Internet

Job description

Job Description

Posted Friday, August 14, 2026 at 4:00 AM | Expires Saturday, September 5, 2026 at 3:59 AM

Job Summary:

Reporting to Manager, Customer Claims is responsible for investigating customer claims and deductions to drive to the root cause, propose corrective actions and prepare backups for claim disputes. In collaboration with Customer Supply Chain, Finance, Sales, and Logistics this role plays a pivotal part in day-to-day claims process working towards overall reduction of noncompliance fines by determining and addressing root cause issues. Customer Claims Analysts ensure all customer claims are resolved in a timely matter, gather required supporting documents to file claim disputes, and monitors claim status.

Key Responsibilities:

• Monitor key KPIs - on-account balances, in-process dollars, and in-process days to drive performance improvements while enhancing the overall customer experience.
• Support reduction of claims with improved recovery, root cause analysis and overall customer experience.
• Help prepare reports for weekly meetings with the customers and internal stakeholders to identify areas of opportunity and provide recommendations. Internally, you will support communication with key stakeholders to call out exceptions in OTIF, flag risks, and provide actionable recommendations and be proactive with service issues.
• Own the investigation process of claims, ensure proper back us are filed and in alignment with customer noncompliance manuals.
• Leverage internal tools as well as customer portals to action all OTIF claims as soon as they happen.
• Work internally at Sofina with cross-functional teams to root cause frequent OTIF issues and minimize re-occurrence. Track and measure.
• Maintain database of customer specific OTIF requirements.
• Provide training and support to customer supply chain specialists to ensure proper investigation process, credit issuance and usage of new tools (Claims portal, customer trackers)

Requirements:

• Degree in a Business Discipline and minimum of 1-3 years of relevant experience
• Strong skill in MS Office applications (Access, Word, PowerPoint, Excel, Outlook) and the Internet
• Excellent verbal and written communication skills.
• Strong analytical and negotiations skills

Hiring Range:

• Hiring Range: CAD $56,523 - $75,458
• Bonus: This position is eligible for a bonus up to 7% of base salary subject to the plan terms and conditions.
• Please note that the expected hiring range provided is derived from a group of like roles within Sofina. The final offer amount for this role will be dependent on geographical region, applicable experience, skillset of the candidate and internal equity.

This position is currently an active vacancy.