Supply Chain - Associate, Supply Chain Network Support

Aritzia; Vaughan; On-site; CAD 60,000 - 80,000; Full time

Job summary

Aritzia seeks an Associate, Network Support to enhance its Supply Chain operations in Vaughan. The role focuses on supporting fulfillment processes, improving customer experiences, and resolving service issues, with opportunities for personal and career growth within the company.

Benefits

Product Discount

A-OK Commissary and/or Cafe

The SET – Fitness studio and gym

Aritzia Virtual Wellness resources

Aspirational Workplace

Amenities like shower facilities

Qualifications

• Proven skills and commitment to Aritzia's values.
• Ability to collaborate effectively with cross-functional partners.
• Dedication to quality and results.

Responsibilities

• Support Order & Return Fulfillment operations.
• Maximize customer experience from order placement to delivery.
• Coordinate resolution of escalated Customer Service issues.

Skills

Collaboration

Commitment to quality

Customer Service

Education

Applicable certifications

Job description

THE TEAM

The mission of the Network Support Department is to enable the seamless running of the day-to-day Supply Chain business.

THE OPPORTUNITY

Aritzia is growing, and our Network Support team is expanding accordingly. This is a unique opportunity to be part of the team responsible for ensuring the most effective and efficient performance of our Supply Chain Network. As the Associate, Network Support, you will support the seamless execution of divisional and cross-functional programs and initiatives. The skills gained in this role open up endless opportunities — from a rewarding career in Network Support to continued growth and development within Aritzia.

THE ROLE

As the Associate, Network Support, you will:

• Support Order & Return Fulfillment operations within our Distribution Network.
• Help maximize the end-to-end customer experience from order placement to package delivery at the customer’s designated address.
• Coordinate the resolution of escalated Customer Service issues, ensuring proper controls and escalation communication are in place.

THE QUALIFICATIONS

The Associate, Network Support should have:

• Proven skills, education, and/or applicable certifications necessary for success in this role.
• A commitment to learn and apply Aritzia's Values, Business, and People Leadership principles.
• The ability to collaborate effectively with cross-functional partners.
• A dedication to quality and results that add value to the business.

THE COMPENSATION

The typical hourly rate for this position ranges from $20 to $40 CAD.

Aritzia offers an Everyday Luxury compensation package that extends beyond base salary, featuring growth and recognition opportunities through our pay-for-performance philosophy. We also provide aspirational workspaces, employee perks, and unique experiences.

THE PERKS

Some of the industry-leading benefits include:

• Product Discount — Enjoy our famous product discounts and exclusive private shopping events.
• A-OK Commissary and/or Cafe — An exclusive, curated, subsidized menu with complimentary coffee, available at our in-house bistro and/or cafe (location dependent).
• The SET — Our in-office fitness studio and gym with state-of-the-art equipment, classes, and personal training, open 7 days a week.
• Aritzia Virtual Wellness — 24/7 resources supporting your physical, mental, social, and financial wellbeing.
• Aspirational Workplace — Creative, productive, and inspiring distribution centres that are dog-friendly.
• Amenities — Shower facilities, bike rooms, and more amenities for your convenience.

ARITZIA

Aritzia is an Equal Employment Opportunity employer committed to diversity and inclusion. We aim to create an environment where everyone can thrive, regardless of race, ethnicity, citizenship, creed, religion, sex, gender identity, sexual orientation, family or marital status, disability, age, or other protected characteristics. Requests for accommodation can be made at any stage of the recruitment process or during employment by contacting our People & Culture Team.