Supply Chain and Customer Service Coordinator

itec group Inc.; London; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Accommodations available

Job summary

itec group Inc. in London, Ontario is seeking a Supply Chain & Customer Service Coordinator to manage purchasing, inbound material planning and customer service within a manufacturing/distribution setting.

The role requires experience with purchase orders, supplier communications, inventory management and ERP systems, with strong Excel skills and attention to detail. You will collaborate across warehouse, operations and customer service teams to ensure on-time deliveries.

Qualifications

• Experience in purchasing, procurement or supply chain coordination in manufacturing or distribution.
• Experience managing purchase orders, supplier communications and inventory requirements.
• Strong Excel and ERP systems skills.
• Excellent organizational skills with attention to detail.
• Ability to manage multiple priorities and work independently.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate purchasing activities, including purchase order processing, supplier communication and order follow-ups.
• Manage inbound material planning to ensure inventory availability and timely customer deliveries.
• Monitor supplier schedules, outstanding orders, material shortages and inventory levels.
• Review customer forecasts and purchasing requirements to support material planning.
• Support customer service activities, including order processing, delivery updates and customer inquiries.
• Coordinate customer releases, order changes and shipping requirements with internal departments.
• Maintain accurate purchasing, inventory and customer records within ERP systems.
• Collaborate with warehouse, operations and customer service teams to resolve supply chain challenges.

Skills

Purchasing

Procurement

Material planning

ERP systems

Excel

Customer service

Supply chain coordination

Tools

Microsoft Dynamics NAV

Job description

We’re excited to share an opportunity for an existing vacancy as an Supply Chain & Customer Service Coordinator in the London, Ontario area.

Our client, an established international organization supporting the automotive manufacturing industry, is seeking a detail-oriented professional to join their growing team. This position offers a unique blend of purchasing, inbound material planning and customer service responsibilities. The successful candidate will play a key role in ensuring material availability, coordinating supplier deliveries and supporting customer requirements in a collaborative environment.

Daily responsibilities may include but are not limited to:

• Coordinate purchasing activities, including purchase order processing, supplier communication and order follow-ups.
• Manage inbound material planning to ensure inventory availability and timely customer deliveries.
• Monitor supplier schedules, outstanding orders, material shortages and inventory levels.
• Review customer forecasts and purchasing requirements to support material planning.
• Support customer service activities, including order processing, delivery updates and customer inquiries.
• Coordinate customer releases, order changes and shipping requirements with internal departments.
• Maintain accurate purchasing, inventory and customer records within ERP systems.
• Collaborate with warehouse, operations and customer service teams to resolve supply chain challenges.

Mandatory Requirements:

• Previous experience in purchasing, procurement, material planning or supply chain coordination within manufacturing or distribution.
• Experience managing purchase orders, supplier communications and inventory requirements.
• Strong computer skills, including Microsoft Excel and ERP systems.
• Excellent organizational skills with strong attention to detail.
• Ability to manage multiple priorities and work independently.
• Strong written and verbal communication skills.

Preferred Requirements:

• Experience within automotive manufacturing, Tier 1/Tier 2 suppliers or industrial distribution.
• Familiarity with automotive customer requirements, EDI releases and forecasting.
• Experience with Microsoft Dynamics NAV / Navision.
• Knowledge of inventory replenishment, supplier scheduling and material planning.

Salary Range: $65,000 - $75,000

We are recruitment industry leaders committed to quality service, integrity, respect and equal opportunity.

Accommodations are available to all applicants upon request throughout our recruitment process. Please contact us at [e-mail] or 1-877-682-8889 x223 if you require accommodation. We will work with all applicants to accommodate their accessibility needs.