Strategic Supply Chain & Customer Service Coordinator

itec group; London; On-site; CAD 65,000 - 75,000; Full time

Job summary

itec group in London, Ontario is seeking a detail-oriented Supply Chain & Customer Service Coordinator to join a manufacturing/distribution team. The role blends purchasing, inbound material planning and customer service to ensure material availability and timely deliveries.

Responsibilities include PO processing, supplier coordination, inventory monitoring and ERP record maintenance. Strong Excel/ERP skills and clear communication are essential for success in a collaborative environment.

Qualifications

• Experience in purchasing, procurement, material planning or supply chain coordination in manufacturing or distribution.
• Experience managing purchase orders, supplier communications and inventory requirements.
• Strong computer skills, including Excel and ERP systems.
• Excellent organizational skills with attention to detail.
• Ability to manage multiple priorities and work independently.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate purchasing activities, including PO processing, supplier communication and follow-ups.
• Manage inbound material planning to ensure inventory availability and on-time customer deliveries.
• Monitor supplier schedules, outstanding orders, shortages and inventory levels.
• Review customer forecasts and purchasing requirements to support material planning.
• Support customer service activities, including order processing and delivery updates.
• Coordinate customer releases, order changes and shipping requirements with internal departments.
• Maintain accurate purchasing, inventory and customer records in ERP systems.
• Collaborate with warehouse, operations and customer service teams to resolve supply chain challenges.

Skills

Purchasing

Inventory planning

Supplier coordination

ERP systems

Excel

Customer service

Communication

Organization

Tools

Microsoft Dynamics NAV/Navision

Job description

itec group in London, Ontario is seeking a detail-oriented Supply Chain & Customer Service Coordinator to join a manufacturing/distribution team. The role blends purchasing, inbound material planning and customer service to ensure material availability and timely deliveries.

Responsibilities include PO processing, supplier coordination, inventory monitoring and ERP record maintenance. Strong Excel/ERP skills and clear communication are essential for success in a collaborative environment.