Supplier Returns Coordinator

Communications & Power Industries (CPI); Georgetown; On-site; CAD 45,000 - 65,000; Full time

Job summary

Communications & Power Industries (CPI) invites a detail oriented Supplier Returns Coordinator to join our Canada-based Supply Chain team. You will coordinate the return of non-conforming materials to suppliers and support RMA activities from initiation through closure.

You will maintain return documentation, complete ERP transactions, track RMAs, and follow up with suppliers to resolve open items, while collaborating with Quality, Engineering, Receiving and Purchasing.

Qualifications

• College diploma or equivalent in a related field.
• 1–3 years in supply chain, purchasing, or procurement.
• Experience with suppliers and professional communication.
• Strong organizational and time-management skills.
• Attention to detail and accurate records.
• Good written and verbal communication with cross-functional teams.
• Basic MS Office and ERP/MRP familiarity.
• Knowledge of RMAs, supplier returns, and PO processes.
• Proactive attitude and ability to learn in manufacturing.
• Interest in expanding purchasing responsibilities.

Responsibilities

• Coordinate RMA requests and approvals.
• Track open supplier returns to closure.
• Maintain documentation for supplier returns.
• Process ERP transactions for RMAs.
• Collaborate with Quality, Engineering, Receiving, and Supply Chain.
• Communicate with suppliers on return status and credits.
• Support PO maintenance related to supplier returns.
• Monitor open POs and assist expediting.
• Identify discrepancies and resolve issues.
• Assist with low-value procurement as knowledge grows.
• Support continuous improvement of supplier returns processes.
• Perform other related supply chain duties.

Education

College diploma in Supply Chain or related field

Tools

JDE ERP

Job description

SHAPING THE FUTURE THROUGH INNOVATION AND DISCOVERY!

With a history spanning more than seven decades, Communications & Power Industries’ thousands of products have impacted people’s lives in countless unseen ways every day. Our highly engineered products serve as the backbone of modern-day commercial and military communications systems, assist in diagnosing medical conditions, empower scientific discoveries and space exploration, and much more.

CPI is headquartered in Plano, Texas and is a global manufacturer of electronic components and subsystems. We have manufacturing locations in the United States, Canada, Europe, and Asia. With a heritage of technological excellence, our team serves customers in the communications, defense, medical, industrial, and scientific markets.

Your Day To Day

We are looking for a motivated and detail-oriented Supplier Returns Coordinator to join our Supply Chain team. In this role, you will coordinate the return of non-conforming materials to suppliers and support vendor Return Material Authorization (RMA) activities from initiation through closure.

Working closely with suppliers and internal teams including Quality, Engineering, Receiving, and Supply Chain, you will help ensure supplier returns are processed accurately and efficiently. You will maintain return documentation, complete ERP transactions, track outstanding RMAs, and follow up with suppliers to resolve open items.

This role also provides exposure to purchasing and procurement activities, including purchase order maintenance, expediting, and supplier follow-up, with opportunities to take on additional procurement responsibilities as your knowledge and experience develop.

You Will Be Accountable For

• Coordinating supplier Return Material Authorization (RMA) requests, including obtaining return approvals, RMA numbers, shipping instructions, and supplier confirmations.
• Tracking open supplier returns from initiation through completion and following up on outstanding actions to support timely closure.
• Preparing, organizing, and maintaining accurate documentation for supplier returns and non-conforming materials.
• Completing and maintaining RMA and return-related transactions within the ERP system.
• Working with Quality, Engineering, Receiving, Supply Chain, and other internal stakeholders to gather required information and facilitate the return of material to suppliers.
• Communicating directly with suppliers regarding return requests, documentation requirements, shipment status, replacements, credits, and other outstanding return activities.
• Supporting purchase order maintenance related to supplier returns, including PO corrections, return PO lines, and alignment between purchasing and return records.
• Monitoring open purchase orders and supporting supplier follow-up and expediting activities as required.
• Identifying discrepancies or incomplete information and working with the appropriate internal teams and suppliers to resolve issues.
• Maintaining accurate RMA records, trackers, and supporting documentation and assisting with reporting and data-cleanup activities.
• Supporting reconciliation and closure of outstanding supplier return transactions, credits, and replacement material.
• Assisting with low-value or routine purchasing activities as knowledge of CPI's procurement processes develops.
• Supporting continuous improvement initiatives related to supplier returns, documentation, and Supply Chain processes.
• Performing other related Supply Chain and procurement duties as assigned.

YOU ARE THE RIGHT PERSON FOR THIS JOB IF YOU HAVE

• A college diploma or post-secondary education in Supply Chain Management, Business Administration, Operations, Logistics, or a related field. An equivalent combination of education and relevant experience will also be considered.
• 1–3 years of experience in supply chain, purchasing, procurement, inventory control, materials coordination, manufacturing administration, or a related environment.
• Experience working with suppliers or vendors and the ability to communicate professionally regarding open actions, documentation, and issue resolution.
• Strong organizational and time-management skills with the ability to manage multiple open RMAs, priorities, and follow-up activities simultaneously.
• Excellent attention to detail and a demonstrated ability to maintain accurate transactional records and documentation.
• Strong written and verbal communication skills and the ability to work effectively with cross-functional teams.
• Good problem-solving skills with the ability to identify discrepancies, investigate outstanding items, and help drive issues through to resolution.
• Working knowledge of Microsoft Office, particularly Excel, Outlook, and Word.
• Experience working with an ERP or MRP system; JD Edwards (JDE) experience is an asset.
• Basic knowledge of purchasing, inventory, material control, or supply chain processes.
• Experience with RMAs, non-conforming material, supplier returns, purchase orders, or manufacturing environments is considered an asset.
• An interest in developing your knowledge of procurement and taking on increased purchasing or Buyer responsibilities over time.
• A proactive attitude, strong initiative, and the ability to learn and adapt in a fast-paced manufacturing environment.

Who We Are

We value the unique and diverse skills, qualities, and backgrounds that each employee brings to CPI, and we respect each employee as an integral member of our growing team. CPI is committed to providing equal employment opportunities for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives to the organization. It is this variety that adds value to our teams, as well as to our stakeholders. We welcome and encourage applicants to reach their full potential with us.

CPI is proud to be an Equal Opportunity and Affirmitive Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability or other applicable legally protected characteristics.

What We Offer

Whether you are a seasoned professional or just embarking on your career, CPI is an ideal place to expand your knowledge and expertise. We cultivate a healthy, dynamic, and team-oriented environment that empowers our employees to develop, create and deliver innovative, reliable technology solutions to power, connect, protect, and support a better tomorrow.

We offer our employees an attractive compensation package with competitive salaries and comprehensive benefits, including health and wellness programs, career development, generous retirement savings plan with company match and more!