Supplier Returns Coordinator

Communications-and-Power-Ind.-Canada-Inc; Georgetown; On-site; CAD 40,000 - 56,000; Full time

Job summary

CPI Power Electronics Canada in Georgetown, ON is seeking a motivated Supplier Returns Coordinator to join our Supply Chain team. You will coordinate the return of non-conforming materials to suppliers and support RMA activities from initiation through closure.

You will work with Quality, Engineering, Receiving and Purchasing to ensure returns are processed accurately, maintain documentation, perform ERP transactions, and help drive continuous improvement in supplier returns.

Qualifications

• College diploma or post-secondary education in Supply Chain, Business Admin, Operations, Logistics, or related field.
• Equivalent combination of education and experience considered.
• Experience with suppliers and professional communication on actions and issues.

Responsibilities

• Coordinate supplier RMAs from initiation to closure and obtain approvals and confirmations.
• Track open supplier returns and follow up to support timely closure.
• Maintain accurate RMA records, documentation, and ERP transactions.
• Work with Quality, Engineering, Receiving, and Supply Chain to gather required info.
• Support PO maintenance, expediting, and supplier follow-up; assist with procurement tasks as needed.
• Communicate with suppliers on requests, status, credits, and replacements.
• Identify discrepancies and drive issues to resolution.
• Assist with reporting and data-cleanup related to supplier returns.

Skills

Organizational skills

Time management

Attention to detail

Written and verbal communication

Problem-solving

Proactive attitude

Supplier communication

Cross-functional teamwork

MS Office (Excel/Outlook/Word)

ERP/MRP experience

Education

College diploma or post-secondary in Supply Chain or related field

Tools

JD Edwards (JDE)

Job description

• Salary Range : $40,445.68 CAD to $56,313.01 CAD

Locations

Showing 1 location

ON - Georgetown HQ - 45
CPI Power Electronics - Canada - ON - Georgetown
45 River Drive
Georgetown, ON L7G2J4, CAN

ON - Georgetown HQ - 45
CPI Power Electronics - Canada - ON - Georgetown
45 River Drive
Georgetown, ON L7G2J4, CAN

SHAPING THE FUTURE THROUGH INNOVATION AND DISCOVERY!

With a history spanning more than seven decades, Communications & Power Industries’ thousands of products have impacted people’s lives in numerous unseen ways every day. Our highly engineered products serve as the backbone of modern-day commercial and military communications systems, assist in diagnosing medical conditions, empower scientific discoveries and space exploration, and much more.

CPI is headquartered in Plano, Texas and is a global manufacturer of electronic components and subsystems. We have manufacturing locations in the United States, Canada, Europe, and Asia. With a heritage of technological excellence, our team serves customers in the communications, defense, medical, industrial, and scientific markets.

YOUR DAY TO DAY:

We are looking for a motivated and detail-oriented Supplier Returns Coordinator to join our Supply Chain team. In this role, you will coordinate the return of non-conforming materials to suppliers and support vendor Return Material Authorization (RMA) activities from initiation through closure.

Working closely with suppliers and internal teams including Quality, Engineering, Receiving, and Supply Chain, you will help ensure supplier returns are processed accurately and efficiently. You will maintain return documentation, complete ERP transactions, track outstanding RMAs, and follow up with suppliers to resolve open items.

This role also provides exposure to purchasing and procurement activities, including purchase order maintenance, expediting, and supplier follow-up, with opportunities to take on additional procurement responsibilities as your knowledge and experience develop.

YOU WILL BE ACCOUNTABLE FOR:

• Coordinating supplier Return Material Authorization (RMA) requests, including obtaining return approvals, RMA numbers, shipping instructions, and supplier confirmations.
• Tracking open supplier returns from initiation through completion and following up on outstanding actions to support timely closure.
• Preparing, organizing, and maintaining accurate documentation for supplier returns and non-conforming materials.
• Completing and maintaining RMA and return-related transactions within the ERP system.
• Working with Quality, Engineering, Receiving, Supply Chain, and other internal stakeholders to gather required information and facilitate the return of material to suppliers.
• Communicating directly with suppliers regarding return requests, documentation requirements, shipment status, replacements, credits, and other outstanding return activities.
• Supporting purchase order maintenance related to supplier returns, including PO corrections, return PO lines, and alignment between purchasing and return records.
• Monitoring open purchase orders and supporting supplier follow-up and expediting activities as required.
• Identifying discrepancies or incomplete information and working with the appropriate internal teams and suppliers to resolve issues.
• Maintaining accurate RMA records, trackers, and supporting documentation and assisting with reporting and data-cleanup activities.
• Supporting reconciliation and closure of outstanding supplier return transactions, credits, and replacement material.
• Assisting with low-value or routine purchasing activities as knowledge of CPI's procurement processes develops.
• Supporting continuous improvement initiatives related to supplier returns, documentation, and Supply Chain processes.
• Performing other related Supply Chain and procurement duties as assigned.

YOU ARE THE RIGHT PERSON FOR THIS JOB IF YOU HAVE:

• A college diploma or post-secondary education in Supply Chain Management, Business Administration, Operations, Logistics, or a related field. An equivalent combination of education and relevant experience will also be considered.
• 1–3 years of experience in supply chain, purchasing, procurement, inventory control, materials coordination, manufacturing administration, or a related environment.
• Experience working with suppliers or vendors and the ability to communicate professionally regarding open actions, documentation, and issue resolution.
• Strong organizational and time-management skills with the ability to manage multiple open RMAs, priorities, and follow-up activities simultaneously.
• Excellent attention to detail and a demonstrated ability to maintain accurate transactional records and documentation.
• Strong written and verbal communication skills and the ability to work effectively with cross-functional teams.
• Good problem-solving skills with the ability to identify discrepancies, investigate outstanding items, and help drive issues through to resolution.
• Working knowledge of Microsoft Office, particularly Excel, Outlook, and Word.
• Experience working with an ERP or MRP system; JD Edwards (JDE) experience is an asset.
• Basic knowledge of purchasing, inventory, material control, or supply chain processes.
• Experience with RMAs, non-conforming material, supplier returns, purchase orders, or manufacturing environments is considered an asset.
• An interest in developing your knowledge of procurement and taking on increased purchasing or Buyer responsibilities over time.
• A proactive attitude, strong initiative, and the ability to learn and adapt in a fast-paced manufacturing environment.

WHO WE ARE:

We value the unique and diverse skills, qualities, and backgrounds that each employee brings to CPI, and we respect each employee as an integral member of our growing team. CPI is committed to providing equal employment opportunities for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives to the organization. It is this variety that adds value to our teams, as well as to our stakeholders. We welcome and encourage applicants to reach their full potential with us.

CPI is proud to be an Equal Opportunity and Affir

WHAT WE OFFER:

Whether you are a seasoned professional or just embarking on your career, CPI is an ideal place to expand your knowledge and expertise. We cultivate a healthy, dynamic, and team-oriented environment that empowers our employees to develop, create and deliver innovative, reliable technology solutions to power, connect, protect, and support a better tomorrow.

We offer our employees an attractive compensation package with competitive salaries and comprehensive benefits, including health and wellness programs, career development, generous retirement savings plan with company match and more!