Supervisor, Skating Services

YMCA of Greater Vancouver; Prince George; On-site; CAD 34,000 - 41,000; Part time

Job summary

YMCA BC in Prince George is seeking a part-time Supervisor, Skating Services to coordinate skating programs, schedule staff, manage payroll, and ensure exceptional customer service within municipal recreation facilities.

The successful candidate will have at least 2 years of supervisory experience, a valid Standard First Aid with CPR C/AED, reliable transportation, and proven ability to handle invoicing and administrative tasks while collaborating with school groups and city staff.

Qualifications

• Minimum 2 years' related experience.
• Valid Standard First Aid with CPR C/AED.
• Access to reliable transportation.
• Proven administrative task achievement.
• Strong attention to detail.
• Demonstrated supervisory experience.
• Provide 3 satisfactory references.
• Criminal Record check with Vulnerable Sector within 6 months.

Responsibilities

• Staff scheduling and payroll management.
• Invoicing and school group communications.
• Coordinate skating programs and bookings.
• Communicate concerns with Director and City staff.
• Collaborate with Marketing for social posts and mailers.
• Provide staff coverage when needed.
• Plan and facilitate special events.
• Ensure supplies and equipment are available.
• Address refunds and customer service issues.
• Mentor Cashiers and Ice Attendants.
• Cash management procedures.

Skills

Staff supervision

Payroll

Attention to detail

Customer service

Education

Standard First Aid with CPR C/AED

Job description

Location: Elksentre Arena -4833 Heather Rd, Prince George, BC V2K 5Y3

Kin 2 Arena - 2181 Ospika Boulevard, Prince George BC V2N6Z1

Terms: Part-Time, Temporary

Hours: 15 hours per week

Shift: Shifts times vary between mornings, afternoons, and evenings. Must be available at least 4 times per week

Start Date: As soon as possible

End Date: April 2, 2027

Salary: $26.65 per hour

Reports To: Director, Municipal Operations

Nature & Scope

YMCA BC cares about raising healthy and resilient children, ensuring youth feel confident and supported and helping people feel healthy and connected to others in the community. We believe that everyone deserves to be healthy in spirit, mind and body. Our state- of-the-art centres of community offer a range of health, fitness, and aquatics programs for individuals and families.

The Supervisor, Skating Services will have a passion for skating and community recreation, strong leadership skills, and proven experience in program coordination and staff supervision. Responsibilities include scheduling and payroll for staff, coordinating skating programs, managing invoicing and communications, and ensuring excellent customer service.

Major Responsibilities

• Staff scheduling and payroll
• Invoicing and communication with School groups
• Communicate concerns with Director and City staff, such as required maintenance
• Work with the YMCA Marketing and Communications team to make social media posts, newsletters and posters/flyers
• Provide staff coverage when needed
• Plan and facilitate special events
• Ensure staff have necessary supplies and equipment
• Respond to concerns, refund requests and customer service issues
• Provide coaching and mentorship to Cashiers and Ice Attendants
• Cash management

Qualification

• At least 2 years experience in a related position
• Possess a valid Standard First Aid with CPR C/AED certificate
• Have access to reliable transportation
• Demonstrated achievement of administrative tasks
• Strong attention to detail
• Demonstrated supervisory experience
• Successful candidate will be required to provide 3 satisfactory references
• Successful candidates will be required to provide a current and satisfactory Criminal Record check with a Vulnerable sector search issued no later than six (6) months preceding the start date.

About YMCA BC

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at ymcabc.ca.

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.