Supervisor & Shift Manager

Tim Hortons; Bow Island; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Meal discounts

Health benefits

Scholarship program

Career growth opportunities

Job summary

Tim Hortons Bow Island in Alberta is seeking a Supervisor to motivate team members and deliver guest service. You will lead by example, train Team Members, and support the General Manager in day-to-day operations in a fast-paced restaurant.

The role emphasizes controlling labor and food costs, executing product launches, resolving guest issues, and coaching staff. Flexibility for varied schedules and commitment to health and safety are required.

Qualifications

• Experience - Minimum 1-year experience in the quick-service restaurant industry
• Strong leadership and interpersonal skills

Responsibilities

• Managing labour costs through effective floor management
• Controlling food & paper costs using order guides
• Ensuring that product launches and promotions are executed with perfection
• Resolving Guest issues, as well as working with your team to minimize issues
• Participate in the recruitment process
• Training new Team Members
• Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
• Coach & discipline Team Members as needed
• Be a leader and always lead by example by following all Tim Hortons policies and procedures
• Plan, organize, direct, control and evaluate daily operations
• Foster a positive work environment through leadership and example

Skills

Leadership

Team management

Communication

Job description

As a Supervisor, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.

As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the General Manager in the day-to-day operations of a fast-paced restaurant.

Your 1-3 years of quick-service experience in a supervisory role combined with your practical knowledge of coaching and training Team Members makes you an ideal candidate for this role.

Responsibilities

• Managing labour costs through effective floor management
• Controlling food & paper costs using order guides
• Ensuring that product launches and promotions are executed with perfection
• Resolving Guest issues, as well as working with your team to minimize issues
• Participate in the recruitment process
• Training new Team Members
• Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
• Coach & discipline Team Members as needed
• Be a leader and always lead by example by following all Tim Hortons policies and procedures
• Plan, organize, direct, control and evaluate daily operations
• Foster a positive work environment through leadership and example

Physical Demands

• Walking and standing for long periods of time
• Able to lift and carry up to 20 kg / 45 lbs
• Able to help as needed in receiving large deliveries up to twice a week
• Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments
• Ability to work under pressure in a high fast-paced environment adhering to tight deadlines

Availability

• Must be flexible as your work schedule may vary week to week based on business needs while fostering a fair work/life balance. Monthly schedules may require some afternoon and weekend shifts.

We Take Care of our Employees!

• We recognize hard work and performance of all of our Team Members through regular incentive programs, performance reviews, pay increases and having fun while serving our guests.
• We offer 50% off all meal purchases while you are working and 25% off any time you are a guest at one of our restaurants.
• We provide opportunities for Career Growth for all of our team. From Team Member, Trainer, Shift Manager, Assistant Manager, Restaurant Manager, Operations Supervisor, HR - we have countless opportunities for growth.
• We guarantee time off and vacation requests - just let us know in advance!
• We schedule based on your availability and work with you to ensure your schedule works with your life.
• Ensuring a safe and health work environment is a top priority for us.
• Our Health Benefit program is available for all Full Time team members, covering health and dental care
• Each student is eligible for a $250 scholarship for each year of service with us during High School. Our scholarships are paid each June to all qualifying team members upon graduation.
• We like to have fun while serving our guests!

Requirements

Experience - Minimum 1-year experience in the quick-service restaurant industry

Strong leadership and interpersonal skills

Company Information

Tim Hortons® is one of North America's largest restaurant chains operating in the quick service segment. Founded as a single location in Canada in 1964, Tim Hortons appeals to a broad range of guest tastes, with a menu that includes premium coffee, hot and cold specialty drinks (including lattes, cappuccinos and espresso shots), specialty teas and fruit smoothies, fresh baked goods, grilled Panini and classic sandwiches, wraps, soups, prepared foods and other food products. Tim Hortons has more than 4,800 system wide restaurants located in Canada, the United States and around the world.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.